What our clients think of us!

Prompt, courteous, clean, and detailed. The carpets are old, and in bad shape, but look pretty good after being cleaned.

Service tech was great.

Technician was prompt and pleasant. The carpet on my stairs looks new. My kitchen tile floor looks excellent. The process did not take too long. A very excellent experience.

Tevin did an amazing job. He was very thorough, and our carpets are so soft and fluffy again!

Gets carpets clean; service rep is always courteous and attentive to my requests.

All

John was our technician and he was so kind and thorough. He did an excellent job

The products used to clean carpets are very good and not toxic, especially people who have breathing issues.

Thomas B was so professional and kind. He thoroughly explained everything done, showed us pictures and did a fantastic job answering our questions. He was courteous and kind.

While I’m sure everyone at Zerorez is equally as great to work with, we will always request Thomas as our representative when we have future appointments (and we absolutely will)!

We really like how nice and clean our carpet looks now. Justin did an excellent job and he was so nice he made it very pleasant. He answered any questions we had. He called ahead of his arrival so we knew when to expect him. The whole event was very well organized and we will highly recommend you. Thank you.
Donna Wallace

There was a large spot missed on the initial cleaning and it left a very soppy wet spot. I know mistakes happen. My issue was with the customer service I received when I notified Zero Rez of the issue. I sent an email Sunday that the spot was still wet and not drying (which it was done on Saturday and didn't dry until Wednesday). I received a call Monday morning and the person I spoke to said they could come out "ASAP on Friday" and they needed to talk to their general manager about the issue because they weren't sure what could have caused the issue. I didn't hear back and called later Tuesday to check the status. I was told I would receive a call later in the day and didn't. Wednesday someone called to reschedule and the first available was a week from Wednesday. I expressed my frustration with the delay and lack of communication and she said she didn't know that she was just told to call and reschedule. Then, a time for Friday morning was able to be scheduled. I felt like I had to follow up because I did not hear back (and never did hear back from the initial person I spoke with on Monday), and still had a large wet spot on my carpet for many days.

Did a good job getting pet spots out and made the walk paths look cleaning. I did not know I was to move so much furniture. Last time plastic was put under the legs of things .

Prompt, thorough, great job.

The person who performed the services was outstanding. Very polite, efficient and informative.

On time, very efficient and polite. Great job.!

If there is a problem you come fix it. You do a great job and are super friendly. Your staff works to accommodate my hours.

My carpet looks good. I heard a few times like the person cleaning my carpet was hitting something. I mean some thumps here and there which was worrisome. The other thing was water spots or cleaning fluid spots left on my wood floor in my entry way. It didn't take long for me to clean those up but thought maybe he should have wiped them before leaving.

Scheduled for early morning. Ended up showing up at 5 pm.

Great customer service and carpet looks wonderful. Have used you the last 3-4 times we’ve had our carpet cleaned!

The technician, Thomas, that cleaned my carpeting was very nice and did a excellent job throughout my home!

The cleaning person was so very personable and tried to focus on worst stains. He did a great job of revving a very old carpet. It looks really good.

The care given by the service person while here...explained everything at each step of the process.....very polite, and available through the process

This was our first experience with Zerorez and we were very pleased! Tevin did a fantastic job cleaning our carpets, explaining the procedure and protecting our woodwork and furniture! He was very knowledgeable and friendly! I have already been recommending them to a friend! Give Zerorez a call and ask for Tevin! You will not be disappointed!!

Zerorez is consistently late to appointments.

Our puppy has had bladder issues and we don’t always know about the little messes until it’s too late.. Zerorez comes in and has the house looking and smelling like new! What I really love is that there are no strong chemical scents.. just CLEAN!

Carpets do not appear any cleaner to me and wear areas and a soda stain were not remotely cleaner from the cleaning of my carpets.

The Zerorez technician did an excellent job cleaning our carpets, recliners, and sofa! His name was John.

Tevin was the best and carpets look great!

Technicians understanding and attention to their job

I was disappointed in the lack of difference/cleanliness! When I have had my tile/carpet cleaned by others, there is a visible difference. With zerores, I could not tell anything was even done - especially in the bathroom/on the tile!

For as long as the gentleman was here cleaning, I was expecting “big difference.”

I will likely not use your company again and go back to my other carpet/tile cleaners. In fact, I have “not recommend”/told others not to use your services.

Also, asking for a tip while still in the home/on your app is incredibly awkward! I have never had a service company ask for a tip!!!!