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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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Cory & John were professional and thorough!
It took me 3 days to hear back from anybody do to a call I made about still some dirty spots on my carpeting. I feel for the price I paid to have it all cleaned it should have been done better.
Service tech John.
Good job!
They did great
We loved our service guy Tevin! He did excellent work and was super polite!
Clean
Great job! My carpet looks like brand new carpet and the young man who cleaned it was super respectful and kind , made sure he explain everything he was doing, and also asked me questions if I wanted anything else done. Very very pleased I would give them a 10 on a scale of 1 to 10!
Overall, I was very pleased with your service. Justin was courteous, communicated well and was respectful of my home.
One concern I have is a cushion on a sofa that did not clean well. Original spots have returned. Would you be willing to try cleaning this item again?
I await your response
Name removed
Phone number removed
Overall good job. Carpet was extremely wet when they finished. Also, cleaning in the basement seemed to make old stains reappear that we had worked hard cleaning them prior to your service. Just seemed to bring dirt that was deep in the carpet back to the surface, but did not eliminate it.
Matt did a wonderful job! We are happy with our cleaning.
The technician was friendly, professional and proficient. He wore the appropriate personal protection gear. He finished quickly and the floor looks good.
The price seemed fair. We were able to schedule within a relatively short window to accommodate our availability.
Every Service Rep that we have had in our house was on time, courteous, and more than happy to answer any questions, or help with any concerns we have had.
We have used Zerorez 4 times, and I always tell my customers (I am a painting contractor), that they should call Zerorez for their carpet cleaning.
Carpet is really clean and the employee very respectful and courteous.
Technician very pleasant and helpful. Older carpets look like new again. Whatever your method and wash formula is really superior! Thank you!
Gerald did a great job and I would have him back again.
Good job
The technician Tevin was wonderful, took the time to ensure that everything was completed to my satisfaction. The carpets look great.
That it is safe for kids and pets as we have both:). I like that it doesn’t leave a residue after cleaning too. I was a little disappointed this time in lack of communication. My window was 12-4 and I had to call the office at 3:57 to see where our technician was because I hadn’t heard anything. The office did call me back , but I didn’t hear from the technician til 4:57.
Our tech was very friendly and knowledgeable. None of the small stains in the carpet were removed. There were a few pet urine stains before the cleaning and they still remain. There were a few other light stains of unknown origin that also still remain. We don’t feel that the carpet is any cleaner now than before the cleaning.
Although our technician did a great and helpful job, he missed a tiny strip of dog urine. When I called the next day to see if you would come out and get the strip, you said it would be $75. I've always used Zerorez because you did a great job and because you backed up your work for 30 days. This time I'm very disappointed. Also, an area rug that he cleaned may be ruined. It no longer lays down. The sides are wavey still after a week.
Cleaned our very dirty carpet nicely! No more smell!!
The techs are always friendly and the results are great.
Everything was terrific from start to finish.....from scheduling to timeliness of arrival, the technician was very friendly, knowledgeable, did a great job!!!
Fast friendly service.
No smells
Good professional workers
Technician communicated, careful my my belongings , did amazing job on 12 year old carpet. Gerald is an awesome employee. Will return as a customer.
Tevin was very thorough, polite & explained each step in process.
Carpet looks great. Zerorez rep was friendly, knowledgeable and efficient.