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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very good service. Tevin did a wonderful job with our 30 year old carpet. It looks amazing. We're very glad the products are pet safe
We were very pleased with our results and the technicians were great. We have had very bad experiences with your competitors treating our furniture roughly and pressuring us to buy more services than we need. Yours were respectful of our home and us and we will definitely use your company again. Thank you
They work very well!
Very professional, protected corners, wore masks, explained process.
Technicians were friendly, professional, and efficient. Our home smelled GREAT. The carpets were not nearly as wet as they are with other services and were soft instead of crunchy.
Overall, I give it a decent, but maybe not over $300 worth. The end result on the reachable areas was pretty good, however the service guy we had stated they do not get under cabinets, etc. So the reachable areas look good, but then the areas they couldn’t get to stand out!! It seems like in today’s world there has to be a smaller device used to get in these areas.
Gerald and Cory did a nice job with the cleaning. Gerald was quite thorough and communicated well. He set the right expectations in regards to trouble stains that will likely not be removed. The carpet looks and feels much better so I will recommend your service. One area of improvement- They asked if their hoses can run in the grass in the front yard. I said yes and assumed nothing will harm the grass. However, the thin hose with chemical cleaner killed the grass and now there is a thin yellow line from sidewalk to house and a medium size yellow patch where the hose was coiled up near the road. It is better to keep this hose off of the lawn in the future.
I felt he went to fast cleaning the carpets . Didn’t feel they got a good clean. Literally did it in 20 minutes. 3 rooms.
Always have done a great job for us. Carpets aren’t soaked, dry quick spots gone.
Great work
The technician said 6 to 8 hours to dry. Our carpets were soaking wet late into the evening in which when we stepped onto the other flooring we nearly fell. The carpets were damp into the late morning the next day. I called and they said sounds like something was clogged. Offered to come out again but I had house pics scheduled that day. However, the service lady did discount our bill.
I like that Zerorez doesn’t use detergents or chemicals to clean & is still able to get the tough stains out. Their technicians are always friendly, informative, conscientious & truly work hard to please the customer.
The tech Gerald was phenomenal. Best experience ever with him. Great asset for your company. Also like how the carpet seems fresher from your method. Very easy to schedule and all goes smoothly.
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Friendly folks that recommended the best for our purposes.
Carpet looks great.
Workers were helpful and informative.
Professional and friendly service. The carpet looks very clean. WOULD RECOMMEND!
Friendly service and cost
Great service!
The reclean Tean was awesome!
Technicians were informative and helpful. Seemed to enjoy what they do. Explained thoroughly what was going on. Quick and efficient
Tell people that your people don't move anything!
online booking, professional and knowledgeable employees
I will never have another carpet cleaning company work at my home. I have used ZeroRez numerous times and every time they exceed my expectations. Carlos was our technician this time, and he was so personal and professional. This is a top notch business and I would recommend them to anyone.
Thomas was as polite as anyone I have ever met, He was very detail orientated and professional.
If I need services again I will request him for sure!
The service and quality of service was amazing. I booked Zerorez for my son’s home, and his wife was very happy with the results. They were on time, very efficient, and their carpet looks like new! They have three dogs that shed a lot and play outside and their carpet was getting to a point that I thought they would need to replace it. I was happy to hear that it looks like new.
Great service our carpets look great!!
the person cleaning works hard to satisfy.
Jarell was very efficient, personable, did a good job.
Product, awesome but a Company and it’s products is only as good as the employees who provide the service and Carlose and Eric were a great example of the Company, management, and what it stands for, “ Doing things the Right Way” and Carlose along with Eric was the reason I called and will be the reason I would recommend your Company.