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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like your technician - Matt - and his ability to use your products and services
I was given a choice as to when my area rug would be returned. I chose 1:00 PM. This is important because my significant other sleeps in until noon. It was delivered at 9:00 AM which set off our dogs and woke up my partner. However, the bigger disappointment was the surprise $30 delivery fee that was required upon delivery. I was never told that there would be such a fee,How can there be a fee for returning my carpet to me? Why wasn't such a fee ever mentioned or included in the price of service? I was shocked when your employee demanded the payment and too focused on quieting the dogs to argue the point. I would appreciate a $30 refund.
It was all quick and easy. Easy to schedule, they showed up early and the room looks great now.
Your technicians are very professional and do a wonderful job! Our gold recliner was cleaned and it looks very nice.....better than expected!
fast, no smell
The service and profess of cleaning are great!
Professional personnel, thorough cleaning achieved, and great chemical free product used. Thank you, Zerorez!
Extremely professional and take extreme care of your furniture and belongings and they even cover your wood door frames from scratching.
I love how my carpets look afterwards.
Your guys were very professional and did an outstanding job on my carpets and couch! Would recommend to everyone!
Friendly, knowledgeable staff
Hard work, polite, helpful and dedicated to do the job!
My technician was very kind and informative.
The concept of no residue from other cleaning products. Seems to dry more quickly than other carpet cleaning.
Tevin was very professional. Our carpet looks great!
Everything
We did have a problem and you are scheduled to come out and sort it out next week on the 12th. Assuming all goes well, you get a "10". I have been a customer and prior user and very pleased overall.
Easy process and fair pricing.
The tech was great! He did a great job.
Technician was very good. Looking to maybe getting more of a steam cleaning.
I called about a charge I didn’t feel was fair and I never received a call back.
the service was absolutely perfect. john was a great tech. carpets looked amazing when he was done.
Scott did a very good job
Very expensive. Took way too long to get my rug back. Nice people who did a pretty good job with only one spot left
Good communication with homeowners to meet expectations and provide best result possible.
Quick set appointment, great offer. “Ryan”called on the way, prompt, quick, efficient,
thorough, professional and personable. Carpet rust spots completely removed and
rooms look like new again. We will ask for him next year. Great cleaning process!
Zerorez does a great job. I've been very happy with their work. Ryan the serviceman really worked on my spots. The carpets look great!
Did a nice job cleaning our carpet & tile.
All
Very professional and courteous and responsive.
I still smelled the vomit smell on my area rug that my dog threw up on. The last time couple times we've had it cleaned for the same reason, it smelled clean when we got it back but this time we didn't get as good of results. It also took way too long to get it back to us. Over 2 weeks without it was a little frustrating.