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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job cleaning our carpet.
Thanks
I thought the carpet looked good but the next day one of the stains he tried to removed turned a reddish orange color. Could I have him to come back to go over the stain again?
The tech did a great job. Wasd on time and polite
Charged almost $120 to clean tile and it wasn’t done well. Found lots of marks. Sent pictures and never heard back
Very professional & my rugs looks awesome! I will use Zerorez again.
Very clean, friendly service.
I love how professional the people are who have come out to clean our carpets and floors. I always feel safe having them in the house. These people work hard, too! Our carpets are older but when Zerorez leaves, they always look nice and clean! I highly recommend the pet treatment if you have any pet accident areas.
Technician did an excellent job and was very polite a d friendly. My carpets looked amazing.
Great service
The technician was on time and very polite.
The technician who cleaned our carpets was Thomas, he was very professional and
answered all our questions.
I recently called to inform
You that after my carpets were cleaned and dried, there was still a urine odor. The lady on the phone gave me options that I could chose from for a significant price. She mentioned speaking to her manager and I said I would be happy to talk with him. I was told he would give me a call but I have yet to hear from anyone and that was 2 weeks ago. I was not rude or demanding, I just didn’t think I should have to pay again when that was the whole reason I got them cleaned in the first place.
Friendly knowledge staff
Carpet looks great
Our tech had great service and was thoughtful and clean. Our carpet cleaning was very satisfactory.
Easy to schedule appointments online and the carpet looks when you’re done!
Nice and professional technician. Carpet dries fast and doesn’t have a chemical odor.
Professional, knowledgeable and thorough
Thorough, fast, and courteous service is what we have come to expect from Zerorez.
Professional staff. My couch look great and smells much better.
As with any company, it's the people that make the difference. From the person who took our call to first discuss services and scheduling, the office rep who followed up to remind us of the appointment and explain what we should expect on the day of the service, to the service technicians who arrived on-time and worked diligently to get the job completed in a timely way explaining the process and additional services we might consider, we were impressed and reassured. The work itself was done professionally and the results outstanding. The cost of the service was clear from the start and no hidden charges popped up at the end. We did choose to add an additional service on the day of the cleaning but the final price was, again, exactly what we were quoted.
We worked with another carpet cleaning company for many years but the quality of their service deteriorated over time. We felt taken advantage of at the end. Their service technicians became less attentive to cleaning and more interested in chatting us up rather than work on our carpets. The final cost often felt like reveal on a game show with additional charges popping up routinely. Finally, fed up we cancelled our contract and then went months beyond our normal cleaning cycle before even thinking about engaging another contractor. When we couldn't stand the state of our carpets we got busy researching options.
Zerorez Indianapolis kept popping up in reviews as one of our best options. Turned out, we knew folks that had used Zerorez themselves and were very pleased. You can now count us among the "Very Pleased". Not only did the Zerorez service erase the evidence of our neglect after our previous experience, it surpassed our expectations - eliminating stains that the previous company failed to budge even after several visits and callbacks. We thought we would have to "preview" several carpet cleaning services before finding the one that best met our needs but that turned out to be wrong. Zerorez Indianapolis won our business on the first visit. We plan to keep Zerorez service underfoot for years to come.
Our ceramic tile floors look great!! The grout is completely back to the original color now. We couldn’t be more please. Our technician, Andy, was wonderful! We will definitely use this company again!
Tevin was our technician. He was very professional, courteous and thorough. Our carpet and the upholstery we had cleaned looks great! Definitely will recommend Zerorez!
Ryan C was by far the best technician OF ANY KIND to service our home. He was attentive, knowledgeable, courteous, responsive, and thorough. He represented himself AND Zerorez very professionally. We are very pleased with the cleaning as well as the process. We will absolutely be using him again and will be recommending him and Zerorez to our neighbors.
Camellia and Greg Last name removed
Ryan did a very thorough job cleaning my couches. I like the non toxic technique.
The service person did a good job and the carpet looks very nice & clean.
Excellent, above and beyond work by Tevin.
No residue, clean carpets.
Great service setup
Service was excellent. Carpets turned out great.
Zerorez uses science to clean rugs- a definite upgrade. My only concern is that the first staffer sent out was not vaccinated. As a senior I am at risk. Fortunately Zerorez sent out an immunized
staff. Sending unvaxed staff is a real problem for an organization that goes into homes.
Our carpets and furniture look brand new again. Tevin was also great to work with!