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based on 18358 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love that there are no chemicals and my carpets look awesome! Did such an amazing job and didn’t try to hassle me with a lot of upselling. Totally would recommend!
Technician was very helpful.
My carpets are cleaner than ever
Very professional and courteous staff. And carpets look great!
I had an issue with the first time they came out to clean the carpets. I placed a review that stated my concerns and their customer service reached out to me. They arranged to come back out and reclean the carpets. The second time was 100% better. They took the time to explain what they were doing. The carpet looked better and smelled better and the stains were better. I appreciate that they reached out to make things right. They will have a repeat customer.
Zerorez is easy to book, their technicians are prompt and communicative (and wear masks!), and they do a great job. 10 out of 10!
I had concerns about initial carpet cleaning done on 11/27 and was ignored for weeks. Rather than honor coming back out and cleaning what was missed the first time for free in the 30 day window, I had to pay again for service. Hard to get refreshment in 30 days when you ignore messages and calls until that time has expired. Poor way to do business and honor what was advertised
Tevin did an exceptional job! He was very knowledgeable and nice. We had our couches cleaned and a rug and so far we are VERY happy!
I really like the guy that cleaned my carpet . Very skilled and nice .
My carpet was very clean and didn't have that crunchy feel that you usually get when your carpets are cleaned.
I was shocked with the results! Our tile and grout look brand new. Our technician was prompt, professional and very informative. Would definitely use their services again.
The carpets are not thoroughly cleaned. There is a stiffness like the pretreat wasn’t actually removed. The pretreat left a bad smell while the carpets were wet.
The technician was professional and nice and explained everything he was doing, but I would not use the service again because the carpets were not cleaned to my expectation.
Andy was amazing. He took his time and got the job done right. I will request him next time!!
Easy to schedule, courteous employee, thorough cleaning.
Always clean and smells fresh. Love that it’s safe for our kids and pets. It’s never crunchy feeling. Carpet dries quick and looks and feels fluffy and brand new.
I like how safe and environmentally conscious your product is. I also like your technician as he was so professional, friendly, pleasant, and explained everything!
I love that the products are safe and clean for my loved ones and I. I really do think Zerorez had they best customer service. They were quick and easy and super helpful.
They got everything from the previous owner up! There were spots all over my off white carpet and its all up! It feels like its our home now and I don't feel like the house is dirty. They wer in and out quick as well. Thanks Zerorez! Amazing job!
Quit sending feedback/survey requests……….other than that. It was fine. I don’t believe in doing more than ONE survey PER service
Easy and complete service
My technician was fantastic. Right on time and very thorough.
Carpets looked great and dry time was minimal.
Tech was super efficient and did a great job cleaning the carpet in our space.
I was pleased with how the gentlemen did clean my furniture and carpet was after it was done. But, when I moved the one chair back into place a day later, there were 2 brown spots from the front legs of that chair.
Then the second gentlemen came and worked on removing the brown stains. They are lighter but please send someone to get rid of these stains for me.
Thank you
Name removed
Less dry time, and super helpful friendly staff.
I love ZeroRez! My carpets are so clean and there is no crispy carpet left behind once they have cleaned. Thomas Bunnell was friendly, courteous, and made sure the carpets were cleaned to our liking. Thank you for clean carpets, ZeroRez!
quick, convenient, reasonable price, tech explained everything, on time, results are great.
Ryan was very informative & he did a superb job!!! He was friendly & explained how Zerorez worked with water not the chemicals other companies use! This is important because I have small dogs, I have severe health problems, allergies, & I am on oxygen!! In the future I would like Ryan to come out only! My father Terry Doppler is having you out on Jan 4th in Plainfield if you can send him his way! Thanks Awesome job & product as well pricing nest compared to other companies! I even forgot my coupon $10 off lol.
Very professional on time thorough and made sure everything was put back the way I had it 10 out of 10 would recommend this to everyone

Tech was very good at his job.