based on 577 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We loved how friendly the staff was for our first few sessions!
Flexibility of services and availability.
Great daycare and boarding. Always thinking of ways to keep dogs active and engaged. You can tell they like their jobs
There always very friendly and they take good care of Bean during Doggie Day Care.
Staff truly care about the animals. And they give you an update regularly about how your pet is doing and which other dogs they are playing with.
It all makes you confident that your dog is well cared for
My dog’s love of socializing with other dogs and getting plenty of Excercise. Tired when he comes home and wants to relax and sleep. Awesome employees. They love my dog as much as I do. Excellent service.
The staff are so friendly and you can tell they genuinely care about and get to know all the pups. Harvey loves going to daycare and we've also had great experiences with boarding as well. They're fantastic!
Our dog’s dash has repeatedly been lost. Spa services aren’t actually completed fully I.e. nails aren’t trimmed when asked or nails are missed. Not enough pricing options for what is given.
Olive is obsessed!!!
Our dogs enjoy doggy daycare. They get to see and play with other dogs which they enjoy. Plus, the interaction of the assistants.
Caring staff, friendly service, good time for the dog
Staff are friendly and care for the pups. While there was an incident a month ago where my pup came home with a swollen right jowl that took a day to heal, it had not happened before or since,. I do wish the team would include a pup wipe down at pick up like when the daycare first opened. Other than that my pup and I are very happy with the Garden Home location.
Very friendly staff. My dog loves them.
Friendly staff and happy doggie!
The professional and friendly staff.
Very friendly, very caring, organized, flexible. Love the staff every single person. Especially love seems to be low turnover rate !
The staff is always very friendly and accommodating!
We love Dogtopia Plymouth! Our little guy Henry is always excited when he gets to see his doggy friends!
Very friendly staff and a clean, safe environment for my dog
We get our pup groomer regularly with Rachel and we are always happy with it! She does a wonderful job and is so nice to him.
I know when I take my dog to Dogtopia, that he will get to play with all his friends, canine and humans! When he walks through the door, he insists on greeting all the people. He doesn’t even look back. I’m confident that he will be taken care of, no matter what! When he comes home, he’s happy and ready for a good nap!
Clean and friendly. Dogs love it!
Everyone is so friendly and kind. Maple was so excited to go in and see her friends!
I love the pics and report cards and anything that is sent home to let me know my dog is having a great time while I’m at work.
I would say 50% of the time I check in on my dog, he's in a crate. I've requested behavioral feedback from staff with no comments. I think the staff is overall great, but I don't know the scenarios leading to my dog being crated so often.
The last couple of months there seems to have been a lot of staff changes, which concerns me. I understand that people leave to different jobs, but when it looks like there was a huge turnover around the same time, that is concerning to me. My question is why such the big staff change? There is a new manager now and it seems like my dog does not like him. My dog is particular with people he doesn't know, but this manager has been with this location for a least a month or more, so there shouldn't be any issues. Would like to know what happened to the original manager and why such a huge turnover?
The staff and their love for our dog.
Everyone was very friendly and especially accommodating on short notice when my in-home dog-sitter had a family emergency and had to cancel the day before my trip to Charleston. They took good care of Noodle and even tolerated her "new" habit of escaping from crates!! I would love to see how she is doing this!!
Will use this facility the next time I am traveling to Charleston!!
Great communication!
You truly seem to love the dogs that come to your center. My dogs loved their time at Dogtopia. I love the fact that we have access to cameras to see what they are doing.