based on 1268 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love how excited everyone is to see my Rusty. Every. Single. Time. Very loving and caring.
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My dog was very VERY nervous with new people- especially tall bearded men- when he first started going. The first two weeks were very rough for both of us. Him because he was scared and confused and me because I hated hearing how upset he got each day and would nip at some of the employees. He also started resource guarding and being a menace when trying to get him out of a kennel. It was atypical behavior for him when he was with me. There wasn't much I could do for it personally. I also work in VetMed so I have seen many bad things come from free-roaming dog boarding, which made the stress worse.
Thankfully, the staff was fantastic with him! They assured me they had it handled, it was under control, and to just give it time. I felt like one of my friends sending their child off to kinder for the first time!
I chose to trust them, and I am so glad I did. While he still startles sometimes if a random person approaches him quickly, he is overall much better with people and loves other dogs. He races me to the door to go to daycare and loves when he gets to stay overnight.
The two mild issues I have had generally revolve around grooming services. There have been a couple times when I have requested discharge baths (after boarding) that have been missed, and occasionally his nails to appear to have been done. When it is done, they do a great job!
Overall, I am very happy with them.
Everyone is very kind
A day at Dogtopia makes all the difference in the life of our dog Lucy. She comes home having been with friends and playing all day! It is like we had given her a full day of enrichment activities, but we were able to go to work and school.
Caring, professional, good communication
Dogtopia at Fort Mill was absolutely wonderful with my elderly dog. Every member of the teamâfrom the manager to the front desk staffâtreated her with incredible kindness, patience, and gentleness. She loved going there, and the experience helped her tremendously with socialization while giving her something special to look forward to.
I was especially impressed by how attentive the staff was. If they had even the slightest concern, they called me immediately. In fact, they were the first to notice some changes and issues with her, which showed me how closely they watched over her and how genuinely they cared.
Sadly, we had to stop attending because she is nearing the end of her life and now needs more rest. It was an emotional decision, and the compassion shown by the entire Dogtopia team meant so much to me.
I cannot recommend Dogtopia highly enough. They truly care about every dog entrusted to them, and the entire team is outstanding. I will always be grateful for the happiness, care, and love they gave my girl.
My dog is always happy to go to Dogtopia and comes home tired. We also love their dog groomer. She does a wonderful job!
Very knowledgeable and excellent staff. Thank you!
Dogtopia has been great! My dog loves it there! She is very high energy, so I send her on the days that my partner and I both work long shifts. She is always excited to arrive at Dogtopia, and greets the employees happily.
I am so glad to know that she is safe, supervised, and socializing with other dogs and people, while I am at work for 12 hours. And she comes home ready to snuggle and sleep :)
The staff and always knowing that my dog is safe
We just LOVED the staff. So friendly, so caring. You can really feel that they care about their pups. We came in from out of town and had our girl stay for a day, she was so well taken care of and had a blast. I wish these dog lovers were nearby me, they would be my go-to. Canât recommend them highly enough!
The staff was super friendly and helpful.
Friendly, warm staff who work hard on keeping the rooms clean and safe.
Customer service
The hours are perfect for a business owner like me. I like that boarding is affordable and includes daycare for the day! The staff is always so friendly and give feedback on how my fur baby is doing đ
Caring corners & Staff. All our past Dobermans visited.. stayed & played at DogTopia ..all the years they were alive. My Support Shepherd also has been visiting there the past 9- years!
They are Awesome !
The Farragut staff are absolutely amazing! They are very informative, professional, and patient. We are so thankful to be a part of Dogtopia community!
Friendly staff. App makes it easy to schedule appointments.
Customer service is obviously amazing but the thing I like the best is knowing that I can drop off my four legged partner, and he comes home tired, and Happy from playing with all of his friends. He sleeps better, but he is super excited every day when we pull up and that speaks volumes.
Literally nothing
The staff is welcoming, friendly, personable, and clearly committed to their work. Everyone has a big smile and dog-loving vibe and energy as they greet every dog and their humans.
I have a VERY high energy mixed breed puppy. She needs an extreme amount of exercise daily. Dogtopia of Union is not only the remedy she needs, but she is excited to be there. I am beyond thankful for the staff for working with her; from her very early nervous days, to her excited pees, to her parkouring off their legs- they have been there to help me through it all. It is wonderful to know I can trust the staff for her care when I am working crazy hours at the hospital. Their hours of operation are wonderful. I can always reach out to them via text if I need anything. They offer video during the day if I want to see her with her friends. All around amazing 5 star service, would highly recommend! â€ïžđŸ
The entire staff was so welcoming to us and our dog. They gave us a thorough tour of the facilities. There are cameras in the front lobby so that the pets can be viewed. The air conditioning in all the boarding choices is a big plus! Prices for all services were clearly explained. It was comforting to see that all open play areas are constantly supervised.
We are so happy with our first experience that we will be returning!
I love everything about Dogtopia, just wish theyâd try to engage a little more with the pups that are laying around most of the day. Maybe provide a few more âpettingâ and attention to try to get them engaged with the other dogs.
Other than that I feel they do a great job!
Sadie Mae and Chewbacca are so happy at Dogtopia Garden Home!
From what I can see in the cameras, there is not much stimulation for the dogs. They just seem to walk around dazed. They interact with each other for short moments, but there are no toys and the caretaker just walks around looking at their phone. It would be nice if they could play outdoors. They seem confused and just poop/pee inside.
Staff are amazing! They treat my boys as their own! They have lots of fun activities for them! Itâs great!
The staff are very friendly to me and my dog. Grooming is better than that of the place we were going to before this. Prices are very reasonable, easy access with plenty of parking. Videos at the the front desk showing happy doggos playing. Love this place.
friendly, competent, safe, great activities for pups
The hours of availability is great. The staff is helpful and does an awesome job of providing care for our pup. The facility is clean, well maintained and sanitary.