based on 1093 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wonderful Personal service, great dog care and fantastic owners
The willingness to work with every dog and finding what program best suits them. Great friendly staff
Did a great job and very welcoming staff
Excellent dog grooming!
Our dog loves it, always happy to go!
Great friendly service. I love the ability to view my dog during the day through their webcams.
Our 1 st visit was very successful, but our 2 nd visit was disappointing. Grace was very dirty, wound up and had 2 accidents in the house when we got home ,
Great staff. Great facility.
This business takes amazing care of the dogs!!! My dog literally doesn't want to come home after a boarding....
Easy to get in. Pup comes home tired
My dog was very tired and happy. We know he was well looked after.
Love the friendly staff and their patience
Staff are super friendly, dog is always happy. They gave our dog the best nail trim she’s ever had. No complaints, extremely happy here.
Friendly and great customer service and love our dogs.
Attention given to each dog.
I use Dogtopia in Evanston severeal times when I come to visit my son. They have always taken care of Izzie and remember her.
I'm confortable with boarding her and going there fir the day to play with the other digs.
Every member of the staff is kind and helpful and my dog absolutely LOVES going there!!
I know that my Lillie May is always taken care of with expertise and affection. She is always happy to be there.
All the friendly employees and the great care they give to the animals. It’s nice to see a report card when your dog returns home to see how they did for the day.
Employees are friendly and professional. I like that I have the options for daycare, boarding, and baths all in one spot. And my dog loves Dogtopia! She gets so excited when she sees that we're approaching the facility.
The staff is very helpful, courteous and kind. Every time we visit, Dante our 5 year old Cavalier is so excited as soon as we park outside the building.
He knows he will be seeing the friendly and caring staff and his dog pals again.
Thank you Dogtopia of Commerce!
A+ service
Super friendly and they quickly learned about my dogs.
My dog was happy there. I like the web cam so I could check in on him.
Remi has been coming to Dogtopia for many years. He loves it there and we know that our pup will be loved by the staff and well taken care of
Everyone is so friendly and welcoming!
The Brick location cannot seem to get anything right. I made an appointment for a bath and nail trim, the appointment was approved for 8:30 am. I arrive a few minutes early and tell the staff member that I’m a bit early, and that my dog is only here for a bath and nail trim. She looked at me confused, and I asked about how long it would be as the app only indicated an hour. She said a bath and nail trim would definitely be 2 hours but she didn’t have anyone there to bath him until 9 am. I told her the appointment was for 8:30 and I left him with her, I received a call 20 minutes later confirming if I wanted a bath because the appointment in the system only showed a nail trim. I said I booked him for a bath and nail trim, the employee said that was fine and they would see me at 11:30. When I arrived at 11:30 to pick up my dog the staff checked me out and told me how well he did. When they brought him out I didn’t notice at first but he was bleeding, he hopped in my car and there was bright red blood all over my leather seats. I ran back inside and asked for a paper towel or tissue to clean up and stop the bleeding if possible. The staff asked which foot was bleeding and they seemed to know that there was an issue. I should’ve been told at checkout that they clipped a nail too short. He bled all the way home and continued to bleed for sometime after that. I was able to get it to stop but later on that night it reopened and he bled on the couch, the rug, and all over the floor. I was able to get the bleeding to stop again but then spent my night cleaning up all the blood. Not being informed about this prior to checking me out seems as though they quickly trimmed his foot and then brought him out to me which is careless. There was a lot of blood, I find it hard to believe he wasn’t bleeding in the back. I’ve had issue after issue and I am beyond frustrated. I’ve been overcharged, mischarged, had my complimentary days disappear from my account and have had no one reach out to correct it other than the store manager who couldn’t fix it. Assuming I won’t hear from anyone about this either. I should not have been charged for the nail trim at the very least. I loved Dogtopia when they first opened and raved about it, now I complain and tell everyone to not go there.
Everyone is so friendly and is so amazing with Delilah! You all helped me out in an emergency when I was ln the hospital for a week and called last minute thank thank thank you from the bottom of my heart
The people. They clearly love animals and treat them well throughout the day. Desk staff- the friendliest ever and personal. They get to know each owner and dog.