based on 138 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The girls are happy & not anxious after our vacations & that is important to me.
The staff! Everyone is awesome and I trust them all to take care of Oslow while he’s there. Pay them more, they deserve it!
Everyone is so friendly to me and my dog who is highly anxious. I trust he is in good hands when he visits.
Friendly and knowledgeable
Pepper had a good time. However his spa treatment was extra special, his coat was soft and curly again .
Caring staff; helpful. Clearly understand dog’s needs.
love the staff , my pup had a bath and looked great!
The crew works so hard and we appreciate them but our pup came home with a scrape on his nose and nothing was said about it when I picked him up. I asked about his behavior during the day and noons could give me feedback. I get it you guys are busy but maybe focus more on your core business caring for the dogs and less extra marketing stuff for people.
Kai loves it and always has a great time! He can’t wait to leave the house when we tell him he is going to Dogtopia! It gives me so much peace of mind knowing he is well cared for and socialized when he can’t be with us on vacation. Thank you Dogtopia!
Professionalism and kindness of staff. My dog was sooooooo happy!!!
Excellent customer service. Staff go above and beyond to make sure the pups stay is comfortable and safe. They communicate any problems right away and make me feel about my pups safety while I’m gone. Thanks guys!
Staff is very friendly and you can tell they love the dogs!! My dog always loves coming and playing with the other dogs each week
Great staff and my dog loves her time at daycare!
Doggie daycare services seem to be well managed. My pup comes home tired, clean, and socialized, so no complaints. But, the stand-out of aspect of Dogtopia Broadripple is the staff. They've got a great team, friendly, genuinely seem to care about the animals, really excellent customer service. Services are fine, good -- staff is top-notch.
The entire staff is incredibly supportive, friendly, & caring. I have never thought I would trust leaving my furr family with anyone. I had to and searched many places and felt comfortable choosing DT. Now I’m very at ease knowing she is safe when I leave her with them.
Convenience and my dog loves you guys.
The staff is great and my dog is always excited to go inside when we pull up! She enjoys all the dogs and I think the staff are patient and loving to the dogs.
Nice people who work there and good hours.
Friendly people who seem to genuinely love our dog. Clean. Easy to use booking.
Friendly. Easy to work with. Everyone seemed happy to be there.
The staff are always friendly and helpful and we've largely had very good experiences. However when we picked up our dog last week at the scheduled time, they didn't have his blanket with his stuff. They went in the back and found it but warned us that he had soiled it and put it in a paper bag, which I said was fine. Once we got home and took it out, there was clearly excrement from SEVERAL other dogs stuck to it everywhere. Not to be graphic, but it clearly was not our small dog's poop -- the size, consistency, and smell of the clumps were definitely not from him. I'm assuming this is because it was in a laundry pile with other dogs' bedding? (even though they knew he was to leave at 7am?), but they at least could have shaken it out first or removed some of the poop. It also made me feel concerned about how much the dogs clearly poop in their kennels overnight... We ended up throwing the blanket away rather than trying to salvage it. Dogtopia will still be our go-to for care, but we wanted to bring this to your attention (in a non-public forum). Thanks for considering how things could go differently next time.
It’s a clean place and they took good care of my big dog
Daisy had the best time! Thank you :)
Great owner and supporting staff. Clean and well maintained facilities.
Thanks, Poppy & Kiwi
Pleasant staff. Nice, clean facility. Good hours of operation. Like the camera feature.
Joe and Bee love coming to Dogtopia. They are in a safe indoor environment with coaches that genuinely love their job and the dogs that they look after. It’s clean and they do ensure that all vaccines are current with all the dogs.
Staff is friendly and attentive, they provide feedback from my pets visit. You can tell they take pride in the monthly events they hold for pets and pet parents. I know my dog Roman has a wonderful time when he runs through the door and doesn’t even look back at me!
The cost is getting very prohibitive. I can pay for a dog sitter for less than what I pay bringing pups to stay there.
Ease of drop-off and pick-up, availability, cleanliness and organization, and friendly staff.
Our dog is very excited to go to Dogtopia. He is exhausted when he gets home. Well cared for.