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Customer Testimonials
Quality construction, professional dealers
Easy to find the part, easy to order, and fast delivery
I purchased a pre-owned Emonda a few months prior to purchasing an on sale Trek Fuel and I appreciated the customer support, the communication, the quick and very reasonable shipping to my local bike shop (for both bikes).
EASY TO ORDER, GREAT PRODUCTS. THANKS
Website was easy to navigate and made on-line purchasing quick and easy. The shipment tracking was provided and item arrived timely and well packaged.
Purchasing online was super simple, came a day earlier than expected. No complaints!
My bike arrived undamaged and was fairly easy to put together. It was missing a 10nm torque wrench, but I managed.
The bike was mostly setup correctly. The rear derailleur cable excess was not correctly routed away from the chain in certain gear combinations and so it frayed the cable and I needed to get it replaced.
It was all clear and easy to navigate
TREK gives the best customer service around!
It was easy to find what I needed on the website. Order arrived as expected. The bike shorts I ordered are better quality than the ones I ordered on Amazon
Getting bike shipped to local bike store worked great. It was delivered early.
Easy to use website with clear descriptions of kinds and size of bikes. Best part was the local shop assembled the bike for me.
Pretty straightforward and good customer care.
The bike arrived quickly and in perfect condition. Very easy to assemble. The whole transaction was perfect and a great value.
Straight forward, oem parts, fast shipping
Easy navigation, concise text, clear pictures.
Excellent
Great experience. Bike was shipped fast, assembled in a day. Excellent customer service as well.
Smooth
Your staff in Silverdale, WA are awesome! Many thanks to them for fixing my electric bike I bought online from Trek. It was a used bike and was shipped with some issues.
Price, quality, ease of buying and pickup
My order was delivered quickly to the local store which saved me the shipping.
The Brevard mountain bike trail tires, I purchased from your website, in size 29x2.5 did not fit onto my stock 2024 Roscoe 8 rims (with inner tube). They were too tight for me to fit onto the rims, at home, then, the Trek Dealer where I purchased the Trek Roscoe 8, last June(Corning Bike Works), could not get them to go onto my Roscoe rims either (Friday). They say they are currently working with your warranty dept. Unfortunately, I'm unable to ride my Roscoe for 2 weeks now, all because I tried to change the worn stock tires, with your new Brevard tires, that I paid $175 for. Not pointing fingers here, I just hope that Trek can help Corning Bike Works find the remedy to this issue. I ordered up a Crimson Red, size L, Slash 9, that has recently arrived at the shop, but am now worried. Can new tires be installed on the new Slash 9 easily, when they eventually need it? I am currently using inner tubes, on the advice of the bike shop. Should I be going tubeless, in order to get the tires on? The Corning Bike Works shop, says they do not install tubeless on the new bike wheels, for various reasons. Well, hope you can help. Any chance I can buy a set of new 29 inch Roscoe wheels with the regular 2.6 inch Team Issue SE 4 tires, mounted on them already? I will pay you. By the way, I love my Mulsane Blue size L Roscoe. Thanks, Dennis. Email address removed
Great designs. Very well made
Trek makes excellent bicycles. I have purchased several.
Had what I wanted at a competitive price
Once I was able to decide on the bike that I wanted, the experience was seamless. It was shipped promptly and immediately after arrival it was available for pickup. I arranged a ride to the bike shop and rode it home.
A suggestion, I took a couple of items off of my old bike and experienced a real difficulty finding the appropriate fastener. It would have been nice if each empty hole had a fastener. Also it would be nice if every bike came with a paint pencil to use on the enevitable scratches.
Nice bike!!
Easy order no cost shipping with pickup at the shop! Great products!
Excellent service
Many thanks
DW
My experience with the store personnel was outstanding!!!