Customer Testimonials

Great bike, easy to order and assemble

My wife really likes the her new Townie. When we received it, the rear wheel had a bad bearing in it which caused a grinding noise. We took the bicycle back in to our dealer and they replaced it. Now everything is good. Too bad we had to drive back an hour to return the bike for the repair. But the bicycle is great.

Went to buy a TREK and brought 3 !

Easy shopping, check out, and fast shipping. No issues.

Easy to navigate website. I was able to find all the parts I needed at reasonable prices.

My wife and I are retired and we were looking for pedal assist e-bikes. My research, based on quality, lead me to either Trek or specialized. I chose Trek because I liked to be able to remove the battery. When I found the bike I wanted only a medium frame bike was in stock. I probably should have gotten the large frame because I had to add a handlebar extension and slide the seat all the way to the back to obtain a good fit with my riding position. I did order a seat post that was put on back order because it wasn’t in stock. After weeks of waiting I decided to cancel my order and purchase a 3rd party seat post. With this experience, I’m glad that I didn’t put the bike on back order although a large frame would have been a better fit because I would have been waiting a long time. My suggestion would be to be more proactive with making new bikes and components to minimize the wait time.

One of my bikes was scratched by the adjacent bike pedals on a bike carrier. I ordered touch up paint. This order went smoothly, no issues.

Easy to find, compare, purchase what I am looking for.

Great CSR

Shipped quickly & the correct products.

Very friendly and knowledgeable staff in sales and service

Site is user friendly

convenience

We only buy Trek bikes. We have purchased over 20 Trek bikes. Great bikes!!!

I love the Wicker Park location. The staff there is top notch. Always so helpful and I feel like my bikes are in good hands there. We have 3 Trek bikes and will continue to support your business especially with the incredible staff that you have. Shout out to Eric who always services my bikes for tune-ups. He goes above and beyond and is huge asset to the Trek team. Thanks again! Andy McDermott

From the time I placed the order online, the bike was at the Trek dealer in about 18 hours. Just a couple days after that and the bike was built up ready for pickup. Completely exceeded my expectations.

I like the wide variety of bikes to choose from and the option to make comparisons.

Availability

Easy to order.

great products and service

User friendly website and return policy.

Customer support was from the United States and understood my issue completely and resolved it quickly. Ordereding my part was breeze.

Quick delivery

Concise relevant detailed product specifications ; easy to place an order

Fast and reliable

Like your hybrids

To be honest de process was good but I did have a problem with the store which my package was delivered. I am not sure if I did the mistake or if it was accidentally sent to another store but it wasn’t the store I wanted it to be send to (closest to my house) and I had to drive 45 min to the other locationz

I love my new Solstice helmet! It is lightweight, fits well, and even matches my e-trike! :)

The Wahoo Trail 20” took my kids MTB riding to the next level. It’s a great bike to learn the fundamentals, and it’s a looker too! He gets a lot of compliments on those oil slick rims.

Nicely priced and excellent quality.

Excellent customer service