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Customer Testimonials
Only thing I would improve - When shopping online, and filtering by size, it includes all bikes (not just the ones in inventory)
Other than that, shipping is super fast, and shipping to our local Trek dealer is a game changer. Having the Carol Stream, IL Trek dealer is incredible. They can fix and tweak bikes, know how to work on everything, have all the parts, and even put my wife's bike together for free. I am loyal to Trek strictly due to the local shop.
Ordered a pair of riding shoes, shoes were to small asked for new size.
Got message they credited back the charge.
Can I still get new shoes?
Odering was easy, products arrived quickly. Products are of good quality.
Works great
It was the most bike for the money. It was so good I praised it on my blog: https://okiebikepacker.substack.com/p/trek-verve-1
Sweet discount. Local inventory listing. Easy pickup from my local shop.
Quick, easy, had what I was for
Warranty and service is excellent. Quality has been good for me and all my purchases too.
Had a good selection of bike helmets.
Great bike. Easy ordering process and quick delivery and build.
Seamless
Thumbs up
My Bike helmet shipped fast, and was exactly as described on the website. I'm very happy with my purchase !
Great customer service. Work done when they say it will be done
Shipped fast, First order was perfect. Second order seat has a spring defect and does not work correctly.
My order was processed, shipped and delivered promptly. Only thing missing in your website is how to return an item. I have been trying to call Trek to ask about returning my product, but there is no that picks up the phone.
Online items were shipped quickly and without cost. The in-store pickup items were set aside for me for easy retrieval. I also like having the ability to return any items for refund/credit, if I need to. But everything fit properly, so I'm good.
High quality
Ease of use.
Easily searchable and convenient location for finding equipment that fits my bike.
Easy to navigate site and seamless purchase portal.
Availability of parts and efficient delivery
Easy to navigate and purchase
Quality and speed of service
Sales and had good products.
Great service
Great service and support. Only quibble was the thru axle provided with the frame was incorrect.
Easy to find what I was looking for and good sale prices
My experience was excellent, From my order to delivery the process was easy and quick.
Great experience with purchase and shipping to my LBS for pickup was super convenient!