Customer Testimonials

Excellent product selection and price. Dealer support with warranty issue

Great staff! They took their time to find the right bikes for my wife and myself. Their 30 day guarantee is a bonus too. After riding for a few days I realized I wanted to upgrade and they gave me no hassle. I definitely recommend Trek in Albuquerque.

Good

Easy to find parts and gear, order was shipped timely. The shop it was delivered to could not find the order. Three people spent 15 minutes trying to find it but eventually found it.

Always have what I need.

Staff at my local Trek shop are the best I’ve ever encountered.

I placed an order with Trek and misunderstood what was included. When I reached out by chat, they were more than willing to work with me so I could get the missing part. They gave me a credit back on my original order.Which was to me way above and beyond.

Love the bike!

The customer service is second to none. That along with the quality of the products is why I only buy from Trek and I recommend Trek to everyone.

Easy navigation

Easy ordering process

Easy to order, Hyland Cyclery held my order since I was out of town and they were willing to lend me a pair of socks to try them on before I took them home! They told me about the return policy and all is going great so far.

Excellent customer service!
Thank you

They are helpful, direct, friendly, and no pressure

The experience was very good.

It was fast easy

Very good product descriotions

Awesome to have the physical store experience transposed into a great product assortment website!

Easy to find things

I like that it was an easy process to order the Electra Townie Go S as an early Christmas gift for my wife. It was delivered early to the Oberlin Bike Shop and they were fast with getting it assembled and tuned. They even took the time to instruct my wife about all the features and functions. I feel like I purchased a quality e-bike for my wife that she’ll get to enjoy for a long time.

The bikes at top end are well built and highly functional.

Love the attention, superb service, and the great products.

Literally everything. Bikes are awesome and any issue inhave had, the customer service team took care of it asap. Just amazing.

Very user friendly and organized

It was not without its bumps — I was actually sent the wrong order. But Richard worked really quickly to give me clear instructions on what to do with the package I had received, and expedited my gear to me. It could have been a frustrating experience, but I appreciated the personal engagement and work to do everything in your power to correct a mistake. It's helpful to remember that a company is made of people, and that people will always make mistakes. It's what you do after the mistake that matters — and you all did everything in a way that made me feel like I was seen, and that you were doing everything you could to correct the issue.

I've had a great experience with Trek overall, having ridden the Trek Madone since 2005. My recent order was a minor purchase, but in many ways, those are the ones that really count as a customer. The order was made and filled and shipped in a timely manner. I try to buy directly from companies or from smaller shops with a reputable online presence. Thanks for being a company that listens (and asks)— even as one of the bigger ones. In the future, when I buy a new bike, Trek will be top of mind because of the way you operate. J

I love my new verve 3

The Verve 2 e-bike is whisper quiet, reliable and comfortable to use

Great service and outstanding products!

Great store. Great service.