Customer Testimonials

it was streamlined
i mostly liked how the individuals working in the store had reached out and confirmed all details

Although I hemmed and hawed about which bicycle to order, I finally made a choice I'm very happy with. The FX1 is a remarkably handsome and perfectly designed bicycle. And it was affordable at under $500. My nephew, who owns 4 bicycles, including a Trek, recommended I get one. Anyway, I had to describe to him the incredibly thoughtful packaging that my Trek arrived in. I just couldn't believe the obvious attention someone gave to that. As I told my nephew, it's the most considerate packaging I've ever beheld for any product that's ever been shipped to me. The use of Velcro straps to secure parts is ingenious. No scissors required. So thanks! Also, the manual for set-up was easy to navigate. No problems. I took my time and enjoyed putting it together!

Easy experience to order and ship to my local bike shop. Quick delivery and build out of my new bike.

It was easy to find what I was looking for and easy to order.

The quality of the brand and accesories!

Easy to shop and order what I needed.

Great price. Fast shipping. Good deal.

Good products, great service

Seem well made, hold up a long time.

Easy to browse and quickly connected me to a local store

The Verve 2,4th gen appears to be a well built, structurally sound bike. This is a 3 week review.

Trek is the home for quality bike parts and I love the ship-to-store option which saves on shipping costs when my order doesn't meet the free shipping minimum. Plus, that gives me an excuse to pop into my local Trek store, where the staff are super friendly!

Top quality equipment, top customer service and top service from CycleWerks, Whitehouse, Ohio

It is getting easier to find answers on the website. Of course, when we need to call the customer service support is great.

Went smoothly. The helmet was delivered as scheduled.

Product selection, easy to use site

Trek provides well spec’d bikes and good value with easy to navigate paths to compare prospective bicycle’s on the website.

Simple and easy way to get a replacement of road bike shoes for wide foot. Shoes fell great after riding.

The inconvenience store customer service was exceptional. Ordering online was easy and the items arrived quickly.

Quality product, you always know what you're getting with Trek. Price is just a bit high though

They made sure that the bike fit me correctly. Great experience!

Straightforward

Great products. Prompt delivery.

Quality products and a good company providing them.

Quality, reliable, and many LBSs available.

Free shipping to my local Trek bicycle shop.

Great price and quick shipping. The local shop really sealed the deal too, awesome experience with them. went the extra mile numerous times to ensure our satisfaction and fit with the models we ordered, and we are sure to have many miles of joy ahead of us because of it.

Great service and fast shipping.

I have worked with your customer service a few times now and it is the best experience I’ve had in years. The chat function is easy to use and you get real answers, people dive in and follow up with you. In store is great as well. Super friendly, no judgement, and always helpful. Extra special shout out to Tiffany for her extra effort on research! Thanks!

Easy to find the parts needed and ships within days to my house.