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Customer Testimonials
Very professional and helpful
The return process was dead simple!
Large network of service and great selection of high quality bikes.
Easy purchasing process, product better than described.
Straight forward. Great return policy.
The search button is easy and is free shipping to stores.
love the overall vision and mission of TREK
keep up the good work and the community of cycling
thanks!
MLB
Quick shipping
Knowledge and experience of the staff. Very in-depth.
It's pretty informative.
Staff at the Williamsburg store are very friendly and helpful. Love my technician Ash
Nice b8ke, easy to ride, great service
American made small buisness
it was great
Good selection, quick processing and shipping. Fair price
I didn't get all of the paperwork needed. When I bought my wife's Allant 8s she had all of the numbers of her frame, motor, and keys for easy storage. I didn't get that.
Fun and Reliable, great quality components.
Simple returns on a pair of shoes which I may have mistakenly ordered the wrong size. I bought the correct size, and they are perfect. I'll know for sure after 23 miles of gravel tomorrow morning.
Just easy Last name removed use.
Great service. Friendly, knowledgeable staff.
Well designed and great client satisfaction policy. I spoke with 2 customer reps in the process and I feel they could be better with their demeanor on the phone.
Easy to see what is available and to purchase.
Great bikes and website is easy to access and use
The website was easy to navigate with a great selection. I got a fun new bike bell and it was promptly shipped.
The manager, Mikey, and the salesman, Leon, were great. They put up with me coming in the store 20 times to ask dumb questions and look at everything. I like the store location and layout. Really convenient
Staff is always responsive and friendly for “walk in” services
Reliability and performace
Good price for a great bike.
Quality product. I had the bike shipped to me directly and it was easy to finish the assembly work. Directions were included and even the necessary tools, although I do my own bike repair so I have a bike repair stand and tools. The Checkpoint is my second Trek, my other Trek is a Trek 6000 mountain bike, which I still ride and is in excellent condition.
The e-commerce team is amazing. Best service in the world!