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Customer Testimonials
Consistency of support personnel coupled with clarity of website
Fast and easy to work with. Search bar to look up exactly what I was looking for.
Great service
Smooth and easy ride
The communication about mt bike and tracking from Trek. It was my bike shop that didnt inform me the day it arrived. It took 3 days from them.
Great price—sale—felt I saved. Quality
Thank you!
Fast and easy, very user-friendly
Had the product I wanted (tire) fast ship, fair price
Friendly service at the store.
Customer service was phenomenal
I know the owner.
It was seamless from start to finish!
Everything. You made it easy to pick out a great bike and have it assembled locally. I like it.
The website has all the specs that I wanted. The ordering process was straightforward. When I picked up the bike from Rock n Road, the staff was very helpful.
Ease of ordering and picking up at local store .
Appreciated the advice and recommendation from associates.
It was easy.
Ease of navigating the site and ease of bike assembly once it arrived
Friendly competent prompt service. Convenient location.
Easy to navigate.
Easy to navigate. Plenty of options. lots of information.
Awesome experience, love this partnership with Oracle
Description of product was clear and I was confident I was ordering the right thing. Price was good and delivery prompt.
Easy to navigate. Clear pictures and descriptions. Live inventory/where to purchase. I like concept of shipping to a store for free for pick up.
Fast delivery, easy return....
Fast , dealer received order, package very good . But the pedal that came did not have good bearings in it. It must have a bad ball. Sometimes 2 or 3 good turns then a bad one.
Best website, best products, best service. A PLUS all the way.
Pretty good purchase process. Had to return at a store, which was a mild inconvenience. Trek’s website makes returns a tad more difficult than others.
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Customer service was phenomenal, and I really find the website layout simple and straight forward, as well as its recommendations on what bike I should buy very accurate.
Overall, I think Trek is a the best mountain bike comoany, as it’s a little cheaper but better quality than most other bikes.
Order was exactly what I needed. No issues