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Customer Testimonials
Ricky Gonzales was incredibly helpful in resolving the warranty issue with my madone frame.
Had a very selection of the items I was looking for. Purchasing was very easy to do and the items arrived quickly after placement of the order.
Great customer service, high quality products.
On the phone or in the store, Danny and the crew are always helpful, friendly and go above and beyond when shopping for the latest tech, new bike gear or servicing your bike. THE BEST Trek store in California!
They are great
They did a great job on the tuneup and the bike is shifting smoothly
Josh, Gerry and everyone up there will take care of you and make sure you are 100% satisfied. I had an issue with an FX bike I bought on Trek's website that was shipped here for assembly. They could not have taken care of it any better. I was impressed. Cheers to Joshua.
helpful on-line help
Great bike. Great value compared to other brands.
I appreciate both Trek’s advanced technology and the ability to keep things simple. They never overdo the design of their bikes. Plus it’s ensuring to have a lifetime frame warranty.
Fast, accurate delivery
Simple, straight forward and easy to use.
Easy to place an order. Good communication.
Easy to find what I'm looking for and All the specifications for a product are easy to find.
Great service
Easy
Easy and efficient ordering and delivery.
Very responsive. Fast shipping. Red barn bike was like new. Great value. Very impressed with the product. Website checkout process needs some work. It doesn’t want to load pages during checkout and doesn’t seem legitimate in the way it’s currently operating.
Good website. Fast delivery.
Fast, easy pickup at my local Trek dealer
Great bikes and products. Awesome stores, super helpful associates
Good website easy to purchase items. Trek keeps you update on tracking and it’s arrival to the shop. My new bike was assembled by. Bikekraft did a great job overall at 10.
Ease of ordering parts or bikes.
easy - tells you the date it will ship.. ours shipped within 24 hours and arrived at local shop a day early.. very simple and reliable
It works. Easy to navigate, good local inventory information. And dimple to drop ship to a local store
It went smoothly and the part fit. Thanks
Trek has a variety of options, speedy service and courteous staff at their local stores.
They have what I am looking for and good service.
Prompt delivery on my new bike helmet that is leading technology (Wavcel).
The process was extremely easy to go through. For me, the bike was here the very next day! It came packed very carefully and had the instructions and and all the tools needed for assembly.
Overall excellent experience.