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Customer Testimonials
Site was very easy to navigate.
It was easy to find what I was searching for and the transaction easy to navigate. Plus, the wheels I ordered were in my hands in only a few days. My only issue was in navigating the website. At times, some links did nothing and I was confused as to whether the cart status reflected what I thought. I spoke to a Trek customer service rep who was not experiencing the same issue at her end. I can only conclude it was an issue at my end even tho I had no problem navigating at other sites. Eventually, I did clear the cache but after I finalized the sale. I own three Trek, a DS 8.5 (senior citizen in the garage), a 6 year old Domane SL6 (?), and 2024 FX Sport 6. Love them all and never have I considered any other brand.
The bikes are the best bikes we’ve ridden so far. We love everything about them. But even better has been the outstanding service we receive from our local dealer. Aaron and Rob go out of their way to make sure everything about our experience is top notch.
Service
So far great experience at every point. At every trek store or authorized dealer. Online customer service is great and also I love my Domane.
Trek Bikes are awesome, we have 9 in our family but the main thing I like is the support from my local bike shop Scott’s Bicycles in Salem, Oregon
Great quality bikes
Awesome prize from a fantastic company
Easy to navigate website; item arrived on time and works well!
I have been riding my Trek bike almost daily for the past 16 years. I love my bike.
it was quick and simple. I found the replacement part i needed very quickly and it arrived sooner than i thought
Excellent choice of bicycles; easy to navigate your site
I like the ability to be able to order something online and pick it up locally, without having to pay for shipping. I also like the 30-day unconditional return policy.
I found the information I needed.
The employees at Trek Omaha were incredibly helpful! I like to research quite a bit before I purchase something and they answered my questions so knowledgeably. I was able to get everything I needed and completed mt first long ride successfully.
I highly recommend Trek!
Excellent products
Support!
Quality products
The sales person/tech at the local bike shop was great.
Great ride!
Thank you so much for the tee- shirt. It was a quick order and receipt of the shirt process.
Ease of use
My entire experience over the past few months has been incredible... friendly, knowledgeable staff, assistance, warranty work and organized rides
Great bike
Staff, stock of items
You're doing great! Your employees are always willing to help. Knowing there is local support is such a fantastic experience!
I really like how easy it is to look up my bikes in the archives and find replacement parts as things wear out. That’s a really nice feature. The suspension set up is nice too, could even be turned into an app to make it one step quicker.
The website is easy to use and easy on the eyes, with very complete product information for most things I've looked at, bikes in particular, it's really nice previous model years are archived so you can reference what parts and specs that came on your bike should you forget.
I also really like how wheel product pages come with the PDF containing detail blow ups of how the they are constructed, so you can figure out replacement part numbers, it was really nice it included additional parts, such as the free hub body needed to convert from Shimano to XDR.
There's nothing more frustrating than an incomplete product website, it should be the source of truth for the thing you bought, so really nice work there, Trek!
bike store employees
The product pages are detailed, with helpful specifications, sizing guides, and customer reviews. I also like the ability to check local availability and the integration with local retailers for in-store pickup or service. Overall, it makes researching and purchasing a bike or accessories easy and convenient.