Customer Testimonials

Best customer service that I have experienced in a long time . Understanding ,helpfully ,and knowledgeable.
Will recommended to all family and friends.

Quick and easy online checkout. Wish you shipped to DPO, though.

The staff was very knowledgeable. They were also super friendly.

Easy website to order from Available coaches to help 800#

Excellent experience from start to finish!

Selection & ease of navigating website / checkout process

It was very easy to speak to an actual representative. It only took a matter of a few minutes to resolve the whole issue

A lot!
Trek has transformed into such a cool company to buy fun stuff from.. I have to be careful not to overspend now lol!
Thank you Trek sales and customer support!
You’re throwin’ down some amazing help.

Phil

Ben was great

Great experience! I am a loyal Trek fan, but this is the first time buying a bike online. The descriptions and pictures were spot on and the bike showed up as promised, even a day early.

Had to call customer service during the shopping process for a question and was pleasently surprised by the helpfulness and knowledge the Trek representative had.

Already looking forward to the next one! - Greg

Great!!

It was very easy to order. And great that I could pick it up from a local business!

Excellent products and qualified personnel.

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I had a great experience with the support team—my representative was incredibly helpful and genuinely eager to find a solution to my login issue. He not only assisted me through the process but also followed up via email to let me know the issue was resolved and that I could log in with my new credentials. I truly appreciate his help and the fact that he took the time to follow up. Excellent customer service!

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ease of ship to store, store assembly and knowledge of staff to recommend accessories.

Website is easy to navigate, alot of information provided on each bike

I found it very easy to order parts and the shipping was quite fast. Prices were reasonably and had a good selection to choose from. I will definitely order again.

This Bellingham store is a valued asset for information, products, and service on bicycle products, accessories, information. Very important to me.

The ease of putting it together. Smooth ride.

Your assistant Mara was extremely helpful

Bike was easy to order and assemble. It was packaged perfectly and arrived in perfect condition. Love the red color and the black accents. Could not be happier with my choice and love riding my new bike. If you need a new bike make it a Trek.

It was very easy and the prices were good

I love my new bike . It is everything I wanted it to be. The people at my Trek bike dealership could not have been nicer to deal with . They did an absolutely great job setting up my bike for me . Can’t say enough great things about the people at Pee Dee Bicycle.

just another bike

Quick helpful free shipping

Entire purchasing experience of my RockyMounts bike rack, from online order to pickup of the fully assembled item at my local Trek shop, was seamless.

The website is easy to navigate and the shipping is always very fast. Thanks!

Good job

The online website was great. Unexplaining the differences in the models. I was able to pick out a bike that worked best for me and fit properly. The bike showed up well packaged and easy to assemble and I'm enjoying riding it

They had the item i needed and it was shipped quickly.