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Customer Testimonials
Staff were super friendly and helpful. They took time to inspect my bike and walk me through service needs. They helped me track down a mislabeled set of cleats delivered to the store and ordered a replacement set just in case.
My bike has always been in top form after service by these guys. I would recommend Trek Oakland to anyone!
Everything went well as ordered. Talking with a rep. was easy.
I wasn’t too sure what bike I wanted to get since I was just starting out. But I’ve really like how light weight this bike is and it was super easy to put together from the box. I’ve already put 150 miles on it, I have no complaints about shifting the gears feels super smooth. This by far the best bike to get if you’re just starting out and don’t wanna spend too much money on a bike.
It was easy and convenient. Staff at the store were very helpful.
Great experience! Easy to shop, order, and have it in my hands in 2 days!
Great shoes for a great price, in addition the delivery was prompt.
Very easy to order. Bikes are of excellent quality. My wife and i own one and we just got one for my son.
easy to choose a bike and order.
What am I reading here? I’ve been really happy with the store that was just purchased in Burlington Massachusetts at the cycle loft. The people working there have been working hard to add rides. They’re always willing to take the time and answer my questions after a ride and provide support.
I do find the website a little difficult to use. It’s sometimes hard to know exactly what will fit my bike (checkpoint sl5)
Excellent quality products, excellent service
TREKBIKES are theBEST1
Quick shipping
Good, liked it. Only thing was I was not sure if I had ordered one rim or a set.
It's simple to use and affordable/free shipping.
Sales people very helpful. Easy transaction
Everything was shipped on time, and the quality of my apparel is excellent. I have a Trek Madone generation seven, but I buy it from the local dealer Biscari Brothers. They are a great representative for Trek. Trust me nobody better than them.
Fast service...helmet was here is two days.
Price reputation and availability of products
It was very easy to order online and get free shipping to a store in my area. I appreciated being able to get free shipping to my house, but I was out of town so having it go to a local store was a very convenient option.
It is easy to place an order and always nice to be able to pick up and return orders if needed t a local Trek bike shop. There are always great prices available.
The staff at the Newington CT store are fantastic. Bought all my accessories there. In the future I intend to buy a new bike at that location. I went for a bike at Red Barn. It is perfect in everyday.
Was able to easily find the bike I was looking for. Easy to order and quick delivery
Good engineering and value
Your customer service was stellar. I purchased a bike from Red Barn. But when they went to pull it, it had already been pulled for another customer. So I called and spoke with Chris Arterburn. He said new bikes are added on Saturday. On Sunday I looked and found another bike just like to one I didn't get. I placed my order and send an email to Chris. On Monday he contacted me and said he would reduce the price to same cost as the previous bike. I was extremely pleased he was able to do this.
You see, I had a Powerfly FS4, but it was stolen and insurance only paid a percentage of the original cost. So luckily I was able to purchase one with that money and few hundred more.
I now have a Powerfly FS9 EQ. I love it, it's the perfect bike for my style of riding.
Thank you,
Phil
Customer service is amazing. Strongly recommend Trek to anyone looking for a new bike.
Very easy process
Friendly and extremely helpful staff that helps keep me and my awesome Checkpoint on the trail
Trek bikes are well built and fun to ride
Good selection, prices and quick delivery
Free shipping