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Customer Testimonials
The accuracy of the website and specific product details, the ease of transaction, and order status updates along the way, and final delivery to local bike shop for set-up. It was super fast, convenient, and great service. Exceeded my expectations, have told many friend in our biking community about my positive experience.
I liked having the Allant +8S delivered to my home so I could put it together myself. We have 2 bike dealers in town but it is not convenient for me to get to them, so having it come to my house was a major plus when ordering the bike. Putting the bike together was simple and I was surprised to find every tool required was provided in the box.
What I do wish was included was instructions on things others may consider common knowledge. This is my first ebike and I had no idea how to turn the power on. The on/off button was hidden from view by the Bosch phone holder. Found the battery key in the box that held the tools but had no idea what it was for until after I viewed a number of YouTube review videos. I do wish there was a way to be able to turn the lights on/off and also a way to change kph to mph. I have read that you can have the dealer change those things for you but they are too far away for me to ride the bike to and I have no other way to get the bike there and back.
Have put a few miles on the bike and have really enjoyed it. Comfortable to ride, more power assist than I expected and the brakes are impressive! Very happy with my purchase.
The ease of ordering and assembling the bike myself. The cost savings related to that.
the ease of ordering just what you want, and the speed that the bike arrived.
the bike fits like a glove. I like it
We received the bike within 5 days of order. An amazing feat of packaging. Love the bike!
We’ll built
I've had great experiences with the crew at FreeWheel Bike Shop and excellent experience with the Emonda 8 and Checkpoint SL7 that I own. The crew at Freewheel, Cody and Matt who is the manager of the Minnetonka store rock.
Quick service
Easy, fast and arrived as promised in perfect condition.
End-to-end sales and long-term support. Full range of products - I've purchased 3 Trek bikes in the last 20 years (Madone; 7.3 FX Hybrid; Verve+ 4S Gen 2). They are tough and dependable in any conditions. Service and support have always been excellent - knowledgeable, engaging and eager to share knowledge.
It was fast and fun
Great bikes at the right price
Well built bike that didn't break the bank.
Easy to work with, great slection
It was very easy to order online. The website had plenty of information to help me choose which model Trek would be best for em.
Westlake store. Has great service, very well stocked. Very happy with our families multiple trek bikes, the info on trails and rides and the high quality equipment.
Parts availability, easy to find parts, super fast shipping, and great pricing!
The packaging and instructions were both amazing and clear. Assembly took very little time, and very few doubts about how to proceed. The riding experience is nice, with no problems.
Good customer setvice when its needed.
Quick and easy! Excellent experience!
Great experience purchasing, and team is very helpful. Bought an entry level bike but extremely satisfied with the Marlin 5
Great price and was able to put my bike back on the road!
I got a great bike at a great price. The experience was easy and non stressful.
The experience of ordering my new Trek bicycle on trekbikes.com, and having the bike delivered directly to my house went really well. The bike arrived ahead of schedule, and I didn't run into any issues with ordering, payment, or receiving the bike. Unpacking the bike and final assembly was not difficult and took less than an hour. I really like the Trek torque wrenches included with the bike!
Great service. Super friendly staff.
Sale price of the bike online was below the sale prices in the local Trek stores.
Getting my new bike shipped to a trek store and getting their amazing customer service!
Ariived in perfect condition. Great bike.
I love my new Electra cruiser