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Customer Testimonials
Great customer service and great quality!
I own a 7100 & a dual sport 3 , very smooth riding !
The website was well-designed and shipping was fast
I have owned Giant,Cannondale, both may have been good bikes but not for me. Now all my wife and I own are Trek. They are great quality and repair parts are super easy to get. We live a couple hours away from any bike shop so I have had to become a "bike mechanic. simply by necessity
Trek is always on top" .as far a quality.
pete
Shoes seemed OK. Cleats are too far forward
ordered bike on a sunday night - It was ready to be picked up either weds or thurs - pretty amazing service from Trek and Wheel and Sprocket of Delafield. The bike its self is extremely dialed and the electric performace is spot on. Of all things the bolt and small square retained nut for the power shift up/down/walk button - never allowed me to torque enough to grip the handle bar before it stripped. Will contact W&S delafield. Thank you
Easy to navigate the site
Great selection
Great deals
I like the engineering and design, the performance. The local bike is fantastic. I like the Ride app, the challenges and the rewards
Everything was excellent
Allowed me to return item hassle free. Great brand and trusted products.
A variety of options to shop and the ease of web design.
Trek Bike online site works well.
Complaint is I ordered 4 TREK Voda water bottles (clear with Trek logo) for shipping to local store for pick-up. Store called when they arrived, I showed up, opened the box in the store and ALL four were marred, scratched or somehow damaged either at the warehouse or in transit, so I did not accept any of the four. The store issued a full refund and told me to just order four more on the website, which I did. Now waiting for those to arrive at the local store and will drive back there AGAIN to fully inspect what should be brand new, spotless water bottles without scratches and damage. If they are ok, I will accept them. If any of them are again scratched or damaged, they will be returned for a full refund and I will shop for water bottles at Specialized.com or thefeed.com.
Disappointed in the quality control on this simple order so far.
Went to Bethany, DE store to purchase Verve2 on sale. Bike already sold that morning. but employee noted that model available online. Went online right away, ordered bike and had shipped to Bethany store for pickup. Like that I didn't have to pay sales tax since picked up in Delaware and bike was delivered and ready for pickup earlier than estimated at time order placed.
Experience was great. Walked in and the bike was ready
Simple. Easy. Painless.
Customer service is fantastic and dealers are everywhere
It was easy online and everything worked out great in a speedy fashion.
Very happy about my in-store pickup.
It was great and actually the AI service was very helpful online. Every bit of information AI gave me. I then had spoke to someone who worked at Trek, and they gave me the same information along with their input/advice. I would totally recommend Trek; I love my bike!
Ordered and got part fairly quick.
Customer service
Quality build
Excellent return policy
Higher prices, but better parts
Many local shops to help with repairs or building the bike from online order
Quick response, fast delivery, friendly costumer service.
Is amazing, fast , right parts and good price.
Assembly was super easy. Bike looks and rides great
Employees knowledgeable in the merchandise with a low pressure selling approach and helpful attitude. It’s also helps that the bikes are a top quality product making the decision to buy one that much easier.
Great selection of helmets. More colors than our local Trek dealers.
The bike was shipped tome with no issue at all. Assembly took less than 45 minutes and the bike was ready to roll. I am pleased with quality of the new bike
The product and customer service.
Excellent. My first order was lost and I called Trek to let them know that I got a "delivered" email but it must have gone to a wrong address. I just called so they could track it or find out where it had gone. no fault at all of Trek. It's my local carriers.
But instead of arguing with me or just saying "it's not our fault, wait, maybe it will show up"
my order was redone that day.
The staff was friendly, helpful and interested in me as a customer and making the situation right. Even though Trek did nothing wrong.
Very pleased with how I was treated and of course the quality of the delivered products.