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Customer Testimonials
Easy to get service from local shop, and lifetime guaranteed.
I ordered my bike directly from track and it was delivered promptly to a local bike store where it was assembled undelivered and a professional manner. They were very helpful with all my biking needs, and the process was easy and fast.
easy peasy!
Products, pricing, and website
I love all my Trek bikes! I think they are well built and you stand behind your products. I love that my local Fairfield CT store supports my bike club. I like the staff at the Fairfield Trek store, they are helpful and knowledgeable.
I am disappointed that you have changed the FX and Checkpoint to 1X gearing. You should still offer at least some in a compact chainring, perhaps the carbon models. I bought an FX Sport a few years ago for my daughter that had a compact chainring. She loves the bike! It is nice to have the same range but closer gearing on the cassette for long rides where getting the effort level just right is important. I have an aluminum older Checkpoint I use as a bikepacking bike. I wanted to upgrade to a carbon fiber model, but sadly those are all 1X now too.
Love my Trek bike
The experience was fine and when I had a question, I used the chat feature which was great.
Able to find out about sales and other promotions.
It was easy to purchase the bike online and have it delivered to my local bike shop.
Service team is amazing. Purchased and installed multiple items and will be back for more. Highly recommended.
quality and selection
Quick and easy
Great service and fast delivery
about the 10th trek i bought.....luv em
GREAT PRICE
FAST DELIVERY
Online purchase, ship to home. Assembly went smoothly. The assembly instructions are very good. The tools are included. We love the townie go!
Easy to pedal plus the pedal assist really helps on hills and in headwinds.
Easy process and quick delivery
Great experience. Easy to order and quick delivery.
Very good experience. Bike photos/description was very accurate. Arrived 1 day after ordering. Assembly went well.
Price and ease of ordering
Quick and easy.
Amazing! Great customer service!
I work here. It's always a great experience
always get a person to help. helpful, always give advice, no pressure sales!
I found exactly what I was looking for. Prompt delivery, and no hassle exchange for another size.
Easy
Great purchasing on line experience. Good and puntual delivery.
The bike was honestly appraised and flawlessly packaged for assembly by a lay person. It does not hurt that the first ride I had on the bike was the best ride ever in terms of quality suspension, electronic shifting and ease of use. I have recommended the Red Barn to several of my friends.
Great company, amazing customer service, talked to Eric about my issue and he resolved it instantly, no pictures needed, I am so happy with the service give Eric a raise!
Quick response. Trek has grea products. I have owned several and liked them all. However, my contact with Trek.com was to inquire about FAA rules regarding batteries in checked luggage. The di2 system uses a battery that exceeds the watt hour allowance stated by the FAA for checked baggage. However, this apparently does not apply to installed batteries. The battery does seem to be installed, though it surely can be removed (not by me but by a trained service tech). I was seeking clarification on this matter so I can assured that I can take my di2 equipped Domane SLR7 with me to France this July. The agent I chattted with was not able to provide that clarity and referred me to FAA guidance. I think that Trek should look into this matter and provide guidance to customers about flying with their bikes.