Customer Testimonials

Easy to find bikes and equipment

Comfortable, fast, beautiful

Great experience! Alex at Trek in Fresno listen to my needs and helped get my wife and I what we needed in a new bike

Well packaged

While I would prefer to purchase from a local bike shop, I guess the cost of ebikes make it impossible for them to stock many models. With that said, you seem to have established a solid relationship with bike shops all around the U.S., making me feel supported.

The shopping process was foreign to me. I've never purchased something this pricey over the Internet. Your pages were comprehensive. As my first venture into eMTB, I did have several questions that I may have liked to talk to someone. Luckily, I have a co-worker who was willing to help me figure things out. A chat service would have been nice, if you have one, I missed it. Please, not a chatbot, if it can't be an actual expert, I'd rather find my own. Overall though, I would say the shopping experience worked.

The proof will be in the bike itself. So far, (3 rides), I'm very happy. I took my Rail 7 for the first single track experience of my life this past weekend, mostly been a road/gravel rider. The bike performed great! It even corrected some of my riding mistakes. I will get better! The experienced rider who was showing me the ins & outs said that my Trek was ready for anything I could imagine doing. It's nice to hear that I made a good choice. Looking forward to some new adventures!

Very quickly shipped and quality was exceptional.

Great customer service!

Staff is amazing - they took fantastic care of us

Local bike shop is a truck dealer and very responsive to any issues I have

Excellent price during Trek fest and the local dealer delivery was fantastic too. Our local dealer is exceptional, so purchasing a Trek made sense.

In my experience over about 6 years of dealing with three Trek stores and its on-line options, the service has been very good to excellent, with one exception of a Trek store that's now closed, and to which I would not have returned. Most of the staffers are knowledgeable, professional, and good at focusing on the best options for my particular wants and needs. Trek mechanics are some of the best, so I have both my Trek and my Specialized maintained and repaired by them. Servicing times can occasionally be slow, but even when that department gets backed up (understandably as the industry contracts and options shrink), the quality of the work has yet to drop. Generally, everyone at Trek has been helpful and generous in sharing knowledge without talking down to me.

It was very easy to use

I feel like I got a good deal on my bike. I have always bought trek bikes and I've never been disappointed.

Thanks for having exactly what I was looking for!

I started the process chatting with one of your representatives and everything went so easy and nice!
That made ma decision easy!

Ease of placing order and delivery to TREK store.

Everything was as promised. The bike, the delivery, the pickup date were all as promised.

The guy on the chat was very helpful and quickly located the right part, for an older carbon bar/stem combo.

They’re really nice people

It was easy to order the bike and have it sent to a local shop to be put together.

I bought the Trek FX sport 5 and really love it. I had a couple small issues in the beginning with tire being off center. But that was the fault of mechanic for not seating it properly. It was a little annoying because I went back twice. He tried to tell me it was normal to be slightly off. He eventually had another mechanic look at it and problem fixed. But overall, love the bike and the way it rides.

the occasional deep discounts

Quality, service, and value. What’s more can I say

I love my new trek bike, trying to drop a few pounds and get my knees back in shape

Great customer service

Unbelievable Price had it sent to a shop and they built it for me for free and it is beautiful. I'm sixty three years old and the verve a great bike for older people. Get out and see the world.

I like the quality of what I bought. I know that my bike will last me a long time, this is maybe the last bike I will ever buy.

I loved that I found a Trek bike that fits my bohemian personality- the Electra Shibori Go Beach Cruiser!! I have received numerous compliments on the unique artwork painted on the bike frame. I had bought my Shibori online from Trekbikes.com and had it shipped to my local bike shop for assembly. The folks at my local bike shop made sure everything was adjusted for my height and gave me instructions on the basics of my new bike. My bike is super comfortable and I have ridden over 90 miles in my first 2 weeks of ownership.

I was able to purchase a bike for a very affordable price. Two days later it shipped and four days after I had purchased the bike online it was at the shop, fully assembled and ready to be picked up!

Sale price. Fast shipping. Ease of transaction.