Customer Testimonials

Excellent experience. Painless shipping and pickup process. Would recommend to a friend.

The entire staff at Trek Geneva are amazing and all go above and beyond!

Friendly
Helpful
Knowledgeable

The bike came 99% ready to go, was accurately described and it is a joy to ride. I made some upgrades to make the stem more reachable for me and put in a suspension seat. I use it all the time in fact tomorrow morning I'm going to ride it to work..

Great staff at Ballston Trek. Cameron is great and good group rides

I like their advocacy for biking and promotions to get people involved

Great bike, local support.

Love everything about Trek

Friendly. Just wish new app saved routes done and bike garage was more developed.

I love working with trek on line services

Well designed website

Easy website to check out items on what you're looking for.

Everybody was friendly and they got right on my repair and fixed it very quickly!

Great site and easy to use.

I purchased my first trek 820 in the 90’s just to ride around with my kids. When they grew up my son took my 820 to college and thought my riding days were over. In 2019 I had medical issues and doctor recommended exercise but I hated the treadmill and started to ride a stationary bike. Found it to be good exercise but boring. Since my first trek was still going strong for almost 30 years. I went to my local trek store and purchased a Dual Sport 2 riding 7 to 15 miles 3 to 4 times a week and a longer ride 15 to 30 miles once a week. Logging 1500 to 2000 miles a year. My doctor’s are happy with my progress. I received a book from trek and read it from cover to cover and like the philosophy and a believer in trek and the bikes they build. Now testing out the new ride app. Someday I will move to an e-bike to assist in the hills and longer rides. Thanks keep Trekking forward.

Very excellent

People are great. Inventory is amazing.

I love how trek has started the ride app and is encouraging riding! Way to go Trek!!!!

Awesome app for tracking my rides, route and mileage! It motivates me to get outside and ride!

Great selection of product. Information on products is plentiful and helpful. Fast shipping.

huge shoutout to the e-comm team !!! amazing people !!

Great store personnel and the bicycle fit and finish is awesome…love the new bright colors

The product pages are detailed, with helpful specifications, sizing guides, and customer reviews. I also like the ability to check local availability and the integration with local retailers for in-store pickup or service. Overall, it makes researching and purchasing a bike or accessories easy and convenient.

Site was very easy to navigate.

It was easy to find what I was searching for and the transaction easy to navigate. Plus, the wheels I ordered were in my hands in only a few days. My only issue was in navigating the website. At times, some links did nothing and I was confused as to whether the cart status reflected what I thought. I spoke to a Trek customer service rep who was not experiencing the same issue at her end. I can only conclude it was an issue at my end even tho I had no problem navigating at other sites. Eventually, I did clear the cache but after I finalized the sale. I own three Trek, a DS 8.5 (senior citizen in the garage), a 6 year old Domane SL6 (?), and 2024 FX Sport 6. Love them all and never have I considered any other brand.

The bikes are the best bikes we’ve ridden so far. We love everything about them. But even better has been the outstanding service we receive from our local dealer. Aaron and Rob go out of their way to make sure everything about our experience is top notch.

Service

So far great experience at every point. At every trek store or authorized dealer. Online customer service is great and also I love my Domane.

Trek Bikes are awesome, we have 9 in our family but the main thing I like is the support from my local bike shop Scott’s Bicycles in Salem, Oregon

Great quality bikes