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Customer Testimonials
The online ordering to a shop is amazing and the online sale helped me out. My commuting bike broke down and the trek bike sale was running at the same time and being a broke ah college student, and kind of discount helps.
easy transaction and still supporting local bike shop.
Customer Service is excellent !
They handled my problem swiftly and gave me a quick credit on my card.
This is my first E Bike and absolutely love it. I hope to have many more years for my riding adventures!
Very helpful. Great service.
When I go to Trek bikes to shop for my cycling needs, I am always able to find what I am looking for, including small specialty parts that are compatible with my bikes. This is very convenient, because it’s not always available at the Trek dealer, when I need it quickly. Even though the Trek shop can order for me when needed for parts I would like professionally installed, it’s nice to have the option to order too myself. No matter what you need, it’s pretty much there at Trekbikes.com
The customer service and support is 2nd to none. The products are awesome too.
I was able to purchase items that were not in stock at my local Trek dealer. I received my items fairly quickly and the price was right for the items ordered.
Bike information was very clear and the ordering process was straightforward.
The website is easy to use, the personnel on the chat feature are easy to talk with and knowledgeable. I appreciated that they are not pushy to just Trek branded products, but rather also discuss other products on the site that they prefer. Overall, a good experience.
The team at the Trek store in Blue Ash is the best!
Easy. Breezy. Order. Wait. Enjoy. I ordered my bike on a Sunday afternoon on a whim and had it Thursday afternoon at my door. I received it at 330pm and was test riding it at 4. I didnt even have to air up the tires. Unpack. Put the wheels on, put the bars on, put the pedals on, put the seat on and ride. I adjusted the handlebars and seat to my liking. Added a little pre adjustment to the front brake and its flawless! Gotten many compliments on the dark olive matte color. The assembly tools were a great touch! 10/10 My first trek.
Great bike at a great price. I am very happy with my choice to move from Specialized to Trek !
Simple and fast service.
Love trek after my previous Trek fx 2 was stolen i decided to get the same fx family bike but updated. Very happy with my choice!
Thanks for building a great products.
Delivered on time and assembled quickly.
The ease of picking my bike at a great value was enjoyable. The bike came in great condition and was packed well. Easy to set up
The website is well organized and the type of bike you are searching for can be selected relatively easily. The only downside is the difficulty in finding the correct bike for the type of bike you are looking for (sold out, out of stock, etc.)
Everything just all around good product
Easy ordering process.
I had my E-bike shipped to my local shop who did an excellent job with the setup.
The FX 3 Gen 4 is awesome. Such a smooth ride with great comfort. The changing of the gear is smooth, barely hear it. Very light weight and joy of riding it
Love my new bike!
All tech support responded to me with respect and Proaffenalism
I have owned 6 Trek bikes. I love Trek bikes.
Having the bike delivered to the bike shop in Florida was easy and the people at ABC Bikes were very nice.
Best bike company I ever deal with since 2020 got the best bike I ever brought from the trek shop trek supercaliber 9.9.
Very easy to order online and my tires were shipped quickly and arrived in great condition!
Brian has been very helpful in assisting me with my purchase.
Website was very detailed, would like to see more "laymen's" language as someone who is not super knowledgable on bikes. Very easy to navigate and informative.
The people and the product
good overall. but prices need to come down. lots of brands are competing aggressively, I see trek getting behind. Also mtb models I checked are unavailable in the website, specially the sizes the people need. We don;t wnat to see sales on XL or XS bikes. If your keeping your inventory low to play it safe, then it is trek's strategy, but not sure if it is a customer driven strategy.