Customer Testimonials

Exceptional quality of the bike.

Prompt, free shipment and return policy.

The ordering process was easy and the sale price of my cycling shoes was more than 60% off. And since my order was over 50.00 the shipping was free

It was easy to order, but one of the items I ordered had corroded batteries inside and I am preparing to return it.

quick and easy to get my new MTB shoes

I just really love my Trek bikes. I like the styling. I like the quality. I have no complaints whatsoever. i enjoy racing my Trek bikes.

Quality products the ONLY place I order from for my bike Apparel & Gear...Hands down ..

I found that the website was awesome. The description of the bikes were fantastic and accurate. After purchasing my bike online when I received it, it was exactly as described.
Respectfully,
Bob

Easy website, nice graphics

I received exactly what I ordered in he promised time.

Easy to order and then pick up from my local store

The quality of the product was excellent. Ordering and shipping were efficient and kept me informed.

Easy to use

Satisfaction is guaranteed with simple return process with your only account as Amazon. Great price on genuine Trek products.

Very easy to order. And ship to my local bike shop.

Fantastic Experience ordering. Shipping Speed was fantastic.

I love my new tee. It's clever and comfy! Thanks to the Midtown team for helping me order it!

I believe TREK is the most customer focused bike Mfg. in the industry and best support to the local bike dealers. It's not lost on me just how much Trek/Bontrager values the customer. This comes to light in technology, dependability and service after the sale from the local dealer(s). I have lived and traveled ALL over the country and see this play out in LBS after LBS everywhere and TREK does a great job guiding the dealers to success.

Easy ordering, fast shipping, great service from Trek and the dealer they shipped the bike to. Highly recommend

The purchase and delivery were effortless

Easy and quick

Fast delivery & I think there bikes are the best I have 2 & would not buy any other brand& there service is the best!There mechanics are very knowledgeable Grade A + service is Quick!

Good quality products for a decent price. Can’t beat it as a long Trek fan.

Terrific website. Terrific return policy. Crazy fast delivery. Great selection

Trek bikes.com experience? I don’t know yet? So far, it’s tried to charge me for a shirt that was supposed to be a challenge prize. Lo said they refunded the $50 charge, but I have a feeling they probably also returned the shirt. I haven’t been back to the Lee’s Summit store to find out. I like my bikes and the service from the guys at Lee’s Summit has been top notch. I’m trying to see if they can expedite a service for my son’s bike when he visit from Wichita.

Variety and Experience

I appreciated there was a good return policy offered. However, I was very frustrated Apple Pay didn’t work. I tried several times on my phone and laptop before having to go grab my credit card and enter my credit card info.

Nic at Island Bicycles, Southport NC was thorough, knowledgeable and kind. He listened to my concerns and problem solved, explained why I was having issues. I had no intention of buying an e-bike but did and am so pleased with my Cruiser Go!

Website was easy to navigate, with all information available about specs and sizing. Bike was shipped and put together fast, Macomb store has great service and employees are nice and helpful.

Good product and fair prices. I love tat I can pick up online purchases at my local store