Customer Testimonials

Awesome experience, love this partnership with Oracle

Description of product was clear and I was confident I was ordering the right thing. Price was good and delivery prompt.

Easy to navigate. Clear pictures and descriptions. Live inventory/where to purchase. I like concept of shipping to a store for free for pick up.

Fast delivery, easy return....

Fast , dealer received order, package very good . But the pedal that came did not have good bearings in it. It must have a bad ball. Sometimes 2 or 3 good turns then a bad one.

Best website, best products, best service. A PLUS all the way.

Pretty good purchase process. Had to return at a store, which was a mild inconvenience. Trek’s website makes returns a tad more difficult than others.

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Customer service was phenomenal, and I really find the website layout simple and straight forward, as well as its recommendations on what bike I should buy very accurate.

Overall, I think Trek is a the best mountain bike comoany, as it’s a little cheaper but better quality than most other bikes.

Quality products + great customer service. Thanks!

It's really very nice to have the 30-day return policy if something doesn't work out - the website has a lot of choices and options for accessories (I was looking for a certain bottle cage and you guys had it !) - and the Trek storefront in Henderson, NV is fantastic too - always a pleasure.

John, Claudia and Elena were all exceptional in helping me find the right bike. Especially John, who worked with me when I changed my mind and decided on another bike even after ordering the first one! Their prices are very fair and they definitely want you to be have a bike that is best suited for your needs. Friendly and excellent communication. I loooovveeee my new Trek FX 2 gen 4 bike :)

In addition to the outstanding collection of quality-built bikes, the Trek customer service and customer support departments are top notch. They're always available, and easily accessible, to answer product questions and resolve any product issues.
Great bikes and great service. It's a winning combination for their customer base.

I love my Trek bike. I love Trek online service. I really like the fact that you ship parts to military personnel stationed overseas. Trek is AMAZING!

For starters...I've had Trek and Electra bikes in the past and the quality and customer service was as expected. Easy and of high quality.

quick and easy online ordering, fast shipping. I picked the items up at my local store, where the staff is great, and it's always fun to stop in there, so that was a bonus.

i have gotten excellent service on my eBike through Trek and my local bike shop. at this point I wouldnt trust any other brand

The purchase transaction took place efficiently without confusion. Website was clear and logical. Delivery was quick without delay. Items received were in brand new condition. No surprises from beginning to end.

Tiffany Duffield provided some of the best customer service I have received in a long time. She was responsive and very helpful getting my issues resolved. She truly made me feel like my concerns were her concerns and she wanted a resolution just as much as I did. She went above and beyond initially to help with an online order for local pickup that the local shop was not responding to. She reached out to the local vendor and reported back to me that the bike had already sold. Where she went above and beyond was she already had options ready to go for me if I wanted to go through a different local owner or if I would like a different color from the online shop. She was also willing to price match and if she could not find a local owner to price match she was willing to make up the difference in gear or accessories. I don’t know if I have the right words or if there is even a way to describe my appreciation for her attention to detail and personal care to making sure I had the best possible outcome. After all of this she continued to email me to make sure FedEx pickup was taken care of. After two failed attempts (my fault not leaving package outside) we were finally able to get the previous bike picked up. In the end I wound up with a dual sport that I found at my local shop and the best customer service experience I have ever had. I will be a lifelong trek customer and recommend everyone I talk to about bikes to purchase a Trek solely based off of their customer support staff. Again, a big thank you to Tiffany and her exceptional service. It is truly appreciated more than words can express.

The customer service representative was easy to communicate with, and handled my complain quickly and effectively.

Awesome staff, excellent service and amazing products!!

Very helpful and very good customer service

Helpful advice relative to sizing. I was a bit taken aback by his recommendation. But he assured me that this would work. And "wala." It was perfect.

The search experience is very friendly.

the customer service team is friendly, knowledgeable and patient. I like that

Everything works great, delivery was on time.

Easy to navigate the website, quality products, good sales. Items I ordered arrived quickly and in good condition.

great

Very easy process. My bike was shipped to a local bike store where they assembled it. So convenient!

My family loves it.