Customer Testimonials

Easy to use and shows most if not all your poducts. I knew what I wanted and was able to purchase it with ease. The peddles arrived with in a week the new bike is taking a bit longer

Trek is a great company producing great bikes.

Very professional and easy. My local dealer, Bicycles International, has been very helpful in finding the right bike.

Ebike works/rides great; had some adjustments made on gears after 2 weeks, shop and staff very helpful

Great customer service experience and awesome bikes.

Great bikes and my local dealer is fantastic

Simple to use and maintain. Dependable.

Quick shipping and quality product

Professional service.

The online purchase was seamless, the store pickup was a great experience, staff is very helpful. When there was an issue the service Team was quick to correct.

However there was one service tech working on
His computer when I was waiting for service. He did not acknowledge me in line. Someone who came in after me walked up to this gentleman and proceeded with their servicing needs. Wasn’t until the other service staff member was free before I was acknowledged and helped.

Shipping was fast and the prices were reasonable.

So many options to select from. Offering more than just the Trek brand accessories give me so many options to choose from. Easy navigation through the many excellent products offered at trekbikes.com.

My order arrived earlier than original date. I was stoked to get the air pump and it arrived in perfect condition and works as advertised! Thank you, Trek!!

Style of the bikes. Very friendly staff.

Quality

Great job

Top notch from start to finish, Kyle and Walt at Pedal Bicycle Co in Chesapeake, VA could not have provided better service, it was more than customer service, they truly cared about me and what I wanted above making a sale. The folks at Trek Bike in Waterloo could not have been friendlier and more professional. The team you sent out to the Sea Otter Classic (especially Ross) were not just representatives from Trek, they were people who care about other people and just wanted use to have a good time. Because of the philosophy of Trek, and the fact that all the Trek employees I met live that philosophy, is why I am now buying a second Project One, this one for my nephew. Keep it up Trek, you have found "What Right Looks Like"

V/r,
Tank

Timothy Pike
Photopike Photography
www.photopike.com

Easy to search, purchase and pick up at the local store.

Excellent shopping experience

Reasonably easy to search for an item, includes all the usual info (photo, detailed description, reviews), fast shipping!

easy to find what I wanted

Fast delivery.

It was easy to find and order the part needed. I love that pickup from an authorized Trek dealer is free!

I loved the customer service I received from Pete Lanes in Sun Vally Idaho!

Very easy to use and quick.

I had a great experience with Tiffany from the CS line. I called CS due to getting shut down by Skip in the online question window. Skip gave me the impression that he wasn't interested in answering my question, then shut down the window.

Tiffany was fantastic to deal with, answered my questions, then made sure my order was entered into your system. The order arrived the following week.

Had "Skip" not shut me down, he would have learned I was in process of ordering a Bike, but before I hit enter, I had a couple of questions. Skip told me to log out, log back in, and then shut down the chat window, not waiting for my response.

I am. a former technology business executive with many direct management reports who managed their large account teams under my responsibility. I have significant experience managing sales teams for large software enterprises. IBM, Sun Microsystems, CA, Avaya and Oracle were where I worked during my career

I would not hire "Skip" to walk my dog, wash my car, or clean dog crap out of my yard...............

I initially researched for diagrams and parts for my Top Fuel 9.7 locating part numbers for the future. It made purchasing parts so easy and delivery so fast.

Great seamless seevice

Great selection

The team at the store is so knowledgable and friendly. I now stop in once a week just to say hello if I have a moment and have actually assisted in a couple of sales at this point (offering my input and praise as I now have essentially a fleet of Treks at home after less than two years riding experience).

I always rave about how great Holly Park is and how great the brand itself is.

I have become quite knowledgable about your line (and keep hoping you guys will announce the "mystery" suspension gravel bike (or will at least cram in some more tire clearance on the Checkmate SLR so I can get on board with the "cool guys" running MTB tires at gravel races). I will be amongst your first purchases of whichever is released first if this is done by the end of this year; I plan to "upgrade" from my checkpoint SLR6 due to the tire clearance trend noted above.

I have emailed John Burke personally several months ago describing my 130lb weight loss and new found passion for cycling, but mostly to praise the Holly Park team, and he actually wrote me back. Incredible.