- Phone: 920-478-2191
- Visit Website
Customer Testimonials
How easy it was
Finding and getting what I need to fuel my and my wife’s addiction 😃 I do my own building and maintenance of our bikes and everything comes on time or earlier. I’ve made mistakes and the return process was flawless. Thanks, y’all 👊🏼
The ease of placing the order. The packaging of the bike to allow quick assembly. Clear instructions and support from the Trek team.
Got a great price on a sale on shoes.
Good products, great service!
it was streamlined
i mostly liked how the individuals working in the store had reached out and confirmed all details
Although I hemmed and hawed about which bicycle to order, I finally made a choice I'm very happy with. The FX1 is a remarkably handsome and perfectly designed bicycle. And it was affordable at under $500. My nephew, who owns 4 bicycles, including a Trek, recommended I get one. Anyway, I had to describe to him the incredibly thoughtful packaging that my Trek arrived in. I just couldn't believe the obvious attention someone gave to that. As I told my nephew, it's the most considerate packaging I've ever beheld for any product that's ever been shipped to me. The use of Velcro straps to secure parts is ingenious. No scissors required. So thanks! Also, the manual for set-up was easy to navigate. No problems. I took my time and enjoyed putting it together!
Easy experience to order and ship to my local bike shop. Quick delivery and build out of my new bike.
It was easy to find what I was looking for and easy to order.
The quality of the brand and accesories!
Easy to shop and order what I needed.
Great price. Fast shipping. Good deal.
Good products, great service
Seem well made, hold up a long time.
Easy to browse and quickly connected me to a local store
The Verve 2,4th gen appears to be a well built, structurally sound bike. This is a 3 week review.
Trek is the home for quality bike parts and I love the ship-to-store option which saves on shipping costs when my order doesn't meet the free shipping minimum. Plus, that gives me an excuse to pop into my local Trek store, where the staff are super friendly!
Top quality equipment, top customer service and top service from CycleWerks, Whitehouse, Ohio
It is getting easier to find answers on the website. Of course, when we need to call the customer service support is great.
Went smoothly. The helmet was delivered as scheduled.
Product selection, easy to use site
Trek provides well spec’d bikes and good value with easy to navigate paths to compare prospective bicycle’s on the website.
Simple and easy way to get a replacement of road bike shoes for wide foot. Shoes fell great after riding.
The inconvenience store customer service was exceptional. Ordering online was easy and the items arrived quickly.
Quality product, you always know what you're getting with Trek. Price is just a bit high though
They made sure that the bike fit me correctly. Great experience!
Straightforward
Great products. Prompt delivery.
Quality products and a good company providing them.
The team at Trek East Madison is incredibly helpful and accommodating. I purchased a couple pair of shoes and they’ve bent over backwards to accommodate.
Additionally, your great online store inventory helped me steer a friend to a new Roscoe 7 earlier this season.