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Customer Testimonials
good quality
Convenience and not having to deal with salespeople.
Trek makes high quality bike that last; I am still riding my 2012 Madone 4.6
Appreciate my local trek dealer (Wheel and Sprocket in Fox Point)
Convenient. Easy to understand. Good pricing
quality of components and style
great value!
Delivered quickly and we love the bikes
Easy to shop. Products are high quality.
Just a positive experience all around.
Quality bike at a reasonable price.
Phone call I received regarding my service was friendly and helpful. I never felt pushed into a hard sell and got answers to all questions I had. Excellent customer service.
Fast and easy to work with
Bike arrived in perfect condition and assembly was straightforward. Quality seems excellent
https://alexjones.network/
Extremely well built bike that’s a ton of fun to ride!
It was so easy to order the bike that I wanted, and have it shipped to a local bicycle shop to build.
I received the exact ebike I wanted. I would have wished the ebike computers firmware was updated to the latest upon pickup though.
Easy to use, prices comparable with other sites, and e-mail tracking updates were very helpful.
Got me the part I needed.
Good product and good price. Shipped quickly.
Trent and Michael are great service people!
Ease of ordering. Able to deliver to local shop and not have to pay for shipping.
This is the 5th (at least) Trek that I've owned. As my needs have changed with age, I'm glad that Trek has an e-bike that fits my 80-year-old needs.
Overall simplicity of ordering.
FedEx sucks for delivery. Carton slightly crunched and front skewer/axle bent. Otherwise fine.
In general, your site is fairly easy to navigate and the shopping experience, whether it’s purchasing directly or from a local retailer, is positive. Y’all also ship fast and price parts and accessories fairly most of the time. I gave you a 9/10 because sometimes the descriptions for a part or accessory don’t make it clear how they differ from other, similar, items, or they’re really vague—like someone in marketing just did a copy-and-paste number from one item to the next and changed a couple of words.
Craftsmanship of the Trek Farley 5 and the incredible ride! Trek national and local Trek dealer provided outstanding and timely service. A superior experience start to finish.
I was able to talk to a real person very quickly, and he resolved my issue within two minutes.
The cell phone holder I purchased didn't fit my Galaxy phone. Very disappointed for sure. I believe my phone was describe in the item description or I wouldn't have ordered it.