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Customer Testimonials
Free shipping to my local Trek bicycle shop.
Great price and quick shipping. The local shop really sealed the deal too, awesome experience with them. went the extra mile numerous times to ensure our satisfaction and fit with the models we ordered, and we are sure to have many miles of joy ahead of us because of it.
Great service and fast shipping.
I have worked with your customer service a few times now and it is the best experience I’ve had in years. The chat function is easy to use and you get real answers, people dive in and follow up with you. In store is great as well. Super friendly, no judgement, and always helpful. Extra special shout out to Tiffany for her extra effort on research! Thanks!
Easy to find the parts needed and ships within days to my house.
Great service
Fast delivery of replacement e-bike tires.
Excellent service & knowledgeable techs! Always a pleasure working with them!
High quality rigs with a palatable cost. I own three Treks ( 2 Emondas and an FX2) and have not had to spend a dime on them other than routine maintenance.
Excellent response via chat. Good timing for shipping.
very responsive
Easy to search for the gear I was looking for. Pictures and measuring guide were bonuses as well.
The ease of the purchase process and connection with the local Bike Shop
The professionalism of the bike shop that assembled my bike.
Super fast shipping. Easy site to navigate
Very easy to navigate and compare products before purchasing
I find their website, very easy to navigate. I can look back after I purchase my bike and find all the parts I may need is to order and have delivered to my local bike shop very convenient.
The shipping was super fast and the shopping experience was simple
Very knowledge and friendly customer service. Devin (manager) clearly goes above and beyond to answer questions and ensure customers get the right fit, are satisfied regarding bike size and accessory equipment. Likewise, his team follows his lead. I definitely recommend Trek North in San Antonio. There is no other comparison after visiting other cycle stores in San Antonio.
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From a leadership perspective to whoever is big boss is— I also witnessed his interaction with a difficult customer in a calm and diplomatic manner resolving conflict with nice closure. This scenario had nothing to do with me, but I noticed it while waiting for my bike to get tuned.
Easy and fast. Shipped to my lbs free
First class, fast shipping, near perfect bike, great warranty and customer service.
Bike has performed as billed, and when service is required it is performed promptly. Really can't ask for more than that!
Great bike and the NW Austin store on 183 always takes great care of me
Fast shipping.
The Trek Store in Little Rock Ar., has been wonderful! The Trek SLR7 Domane+ has been a savior for my cycling, after my hip surgery, times two on the same hip (due to dogs attacking me, and flipping over one), hills are a pleasure, I don't have to "paperboy" up them any longer. The battery extender has taken away the "battery life anxiety", and I can focus on the ride. I placed 40 mm Pirelli's and this really helps for comfort of the "chip and seal" roads here in Arkansas....REALLY nice on fresh asphalt roads too! The TQ E-Bike app is very easy to use and I have my settings at where I really like. A couple of minor "bad" things. (1.) Bar tape....so thin and so cheap...especially for an expensive bike (FB page of Trek Domane+ users ALL have this issue, I had to change mine) (2.)The TQ E-Bike app is NOT so easy,(I am sure I am missing something very simple) I have issues with it not letting me log in or it will not recognize me, I have to go to the store for the guys to log in, kinda frustrating. (3.) I wish there were an option when ordering the bike (there might have been, but the guys did not ask me when we ordered), I have the Praxis 50/34T....I need the larger chain ring...I find myself always in the big ring, even on climbs, even in eco-mode. So, later this fall, after the season, I will talk to the shop about sizing up. I have read horror stories about noise issues with the motor, some easy fixes, some not so easy, so far...I have been blessed and having a great time back out on the road!
The staff are incredibly helpful and so knowledgeable. They meet you at your experience level and how you enjoy biking.
From the start, when I chose and ordered my bike on your website, to collecting my prepped bike from Landry's, my local bike shop, I found it to be a smooth and reassuring process. I appreciated all the email status updates.
Thank you, and I LOVE my bike, it's just what an 80-year-old seasoned cyclist needed for his first e-bike! (It's also the first time I've ridden an e-bike.) I want to congratulate all the engineers, designers, and production crew on producing the PERFECT electrical assist bike for us seniors! It's also a beauty, and affordable for me. :))
Prices and availability was good. Shipping was prompt
James at the store location in Arlington was nice and helpful when I bought my first ever road bike.
Quality, reliable, and many LBSs available.