Customer Testimonials

Easy.

In stock and fast shipping

A few good things:
It is very simple, the website is easy to navigate
I am purchasing directly from Trek......the manufacturer.......can't beat that
My parts arrived on time in good condition

Only negative:
I work for a manufacturer, we are very careful not to sell directly to the end user, it doesn't sit well with all of the distributors when the manufacturer becomes their competitor. Not sure how Trek navigates those waters. I personally don't rely on my local bike shop for very much, but it is a shame to see store front businesses slowly disappearing.

The service was really awesome. The man who helped me was a UC Davis Alumni and such a nice person. If only service was like this every where. What a nice experience.

Great customer service!!!

Easy and fair price

The folks at the store here in Bellingham are really helpful and friendly and welcoming.

Great customer service...great bikes!

Easy dealing with real person representatives not robots.

I received the parts I was after. Although the part has not changed, I do believe the engineers would do the people a favor by offering longer strap lengths for the Ion 100 and red flasher as handlebars and seat posts often have larger than normal circumferences. I am sure the company has heard of aero-everything, these days. Thanks.

-Martin

The promptness snd availability. Super fast processing and shipping.

Ms Lo was informative and helpful. My experience in the online order was a great experience (direct to consumer) .

My new bike arrived almost immediately due to the upcoming holiday. (Next day!). The instructions were clear and I was able to assemble my bike with no problem.

Good dealer and test ride. Quality assembly. Good design and variety.
Some components including Bontrager tires and sintered brake pads are poor quality and actually unsafe. Component parts are sometimes downgraded from advertised without informing buyer. Can't buy new frame.

Great company and awesome salespeople

Everything! The selection of bikes is outstanding and the online help is first class.

I have been riding for over 50 years, I have been a Trek guy for about 30 years, I enjoy all of my rides....

Fast

So far everything is straight forward and open. Easy to use and simple.

Ordering was easy and shipped quickly

Very responsive to my original complaint. Thanks Trek.

It is very easy to find what I am searching for on the site

The staff immediately identified a faulty brake system upon assembling my new bike. A new set of brakes was ordered. Very helpful and professional.

Very good experience

I found exactly what I needed and was able to order it quickly

The Red Barn Refresh is a fantastic service! I've owned several Trek bikes and enjoyed every one. I had signed up for notifications as I was looking for a Verve+ at an affordable price. I was delighted to find a brand new bike that was discounted only because it was an older model. Ordering was seamless and the bike was easy to put together, though there were a couple of tools I needed that weren't included. No biggie. Took the bike for a test ride and I love it!

The buying experience with Trek Red Barn was a great experience. A call to customer service was answered quickly with a knowledgeable associate. The website was easy to navigate. Shipping was fast. The packaging was outstanding, the way reusable straps and blocks were used was a great idea. The assembling of the bike was a breeze with the easy to follow instructions and supplied tools. The unboxing and assembling was under an hour. Not to mention the great bike I got for a great price. The listing describing the condition of the bike was very accurate.

Dane was awesome to work with

Very easy and straight forward process.

The staff, and of course the products

I started my mountain bike adventure on Trek bikes from starter bikes, to the front suspension Marlin, and then finally the full suspension fuel. I love the company, the ease, and the way they back their product.