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Customer Testimonials
Lo was very helpful and patient with me. She understood my issue and gave me couple of options for me to choose from to resolve the issue. I had an AWESOME buying experience with Trek Bikes!
Very comfortable!
Happy happy happy
Very easy unlined to store purchase, quick shipping
Always informational and quality products along with motivation.
Everything! I love that we ordered online and it shipped to our local shop. I love that they are such high-quality bikes, and their customer service is great!
Appreciate buying directly from the brand, and not from a third party retailer like Amazon.
Excellent products and customer service. Love that we could pick the bike up at a local store
Very easy, helpful and friendly store pick-up!
I received the part That I ordered without it getting lost.
Very easy to find and compare products, easy to order and ship free to my local dealer.
The customer service agent who helped me, Anurag, was very attentive and understanding and he was able to get me a great price on my e bike. I love my new bike!
Quick shipping, easy return.
I ordered online. That was easy. I picked up product at closest Trek shop. Also easy and convenient, did I mention FREE Shipping!
Good
The website is easy to navigate. I’ve made a few purchases and the orders, follow up emails and timely deliveries were excellent.
bikes are great.
I just wish the red Medium size Verve bike at 2 water bottle holders.
Right now there is ONLY 1 water bottle holder pre-drilled.
thanks,
First name removed
Seamless
It is easy to navigate considering all the bikes you sell.
Great service and good deals. My kids have already learned how to ride their bikes within the first few days. Thank you again
easy to order a present for our granddaughter
Fast shipping & good price
Great price, free shipping
I love Trek bikes. I have a lot of Bontrager items also. My winter cycling boots and old man winter clothes are great!
Trek store in Oro valley is by far the best bike shop I’ve ever been too. My dad is a cyclist of over 50 years and loves the staff there and I have to completely agree. I send anyone with questions about cycling to there
It was easy and extremely good value from a brand I trust. I have already recommended this to a friend, who already purchased a new bike!
Quick easy painless
Local shop, friendly help, knowledge of MY bike.
Easy to buy. Very detailed description made me comfortable purchasing online. Bike was packed perfectly, instructions easy to follow and I appreciated including the tools I needed
I love the Red Barn used bike program. It’s one of the reasons I ended up purchasing a Trek mountain bike. I feel more secure and have more confidence in purchasing a bike to the red barn program rather than from one of the online used bike websites. Especially with the 30 day no questions return policy, it makes it a no-brainer. The customer support number I called with questions was absolutely fabulous with helpful advice and encouragement. Also the two trek bike retail stores that I went into were also supportive and very helpful in selecting the correct bike for my needs and didn’t try to push me into buying a new bike instead - which I couldn’t afford.