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Customer Testimonials
Easy use bike. Good service from the the dealer (Shawnee Trek).
Smooth buying experience, fast shipping
the red barn web site is the not that good....but other than that this purchase was flawless
Good inventory. easy to order and item arrived promptly!
Easy returns!
Easy ordering of accessories such as helmets.
Great in-store customer service and hassle-free online return process.
I go to two different trek stores in Delaware. Am very happy w the sales people and mechanics at both. Highly recommend
Great service, great product
Reasonably good online ordering although the screen display was a little funky
Top quality bikes and local service.
easy, fast
free shipping
good value,. good products
Trekbikes.com makes buying a new, high quality bicycle very easy and provides a great deal of information and images about the bikes that are available. It is easy to navigate the website and I was shocked when the bike I ordered on Monday was available to be picked up from my local Trek dealer the next day. Also, the 30 day money-back is also positive in case I am not satisfied with my purchase.
Ordering online is really convenient, but experienced problems when checking out specially when using my phone. Overall, my experiences with parts ordering and timely delivery of my orders are outstanding, and also the great experiences with my local bike shop.
Easy
I like the bikes a great deal. I am disappointed my new verve was skipping gears from the moment I sat on it. Thst it was not quality checked before it was handed to me by wheel an d sprocket in Franklin where I am taking it today for a fix/ tuneup
Easy to find the accessories and parts I needed for my bike. checkout was easy and the items all arrived early. Also was able to find all the technical specs for my bike to ensure I ordered the right upgraded parts.
Always easy
Great products and fast shipping. But with both a frame bag and rack hardware to attach wasn’t included so I had to buy some separate and then contact customer service to have some sent separately. Otherwise very happy with products
I liked that you had the part I needed to get my bike working again.
Free shipping to dealer.
I love TrekBikes customer service, bike options.
The Emondas that we own are ride great bikes, but the service that we have been provided at the ABQ store is incomparable.They are truly the best.
Staff at the local store in Bellingham, WA was very friendly, helpful and knowledgeable.
I am able to easily find replacement parts for my Dual Sports bicycle, and choose when and where for delivery.
Nick was excellent and helped me out tremendously!
Ease of use, quick shipment
Very friendly, knowledgeable and professional staff at the local shop! Took the time to explain updated components and allowed me to try out different bikes until I found the right one!
Easy to shop and find what you are looking for.
Easy ordering and delivered on time. Assembly was straight forward. Overall a positive experience. Thank you.