Customer Testimonials

The bike purchase on-line was simple and easy. Communication from the bicycle shop was timely letting me know when my bike would be assembled and delivered.
Overall I'm very satisfied.

The bike that I ordered was delivered to our local Trek shop. The fork was bent & damaged when they started putting it together. The shop called Trek and requested that a new bike be shipped instead of having to order a new fork. Trek shipped a new bike which allowed me to get my bike and start riding sooner than if the shop had to wait for a fork to be shipped.
I am a happy Trek customer!

Easy to use, fair prices, fast shipping.

Love the bikes have 3 of them now can’t say enough about the quality and durability

The convenience, and quality of the product

Quality products, fair prices

Nice service dept guys installed my new pedals - thx!

The product (bike) description and condition was received exactly as described online, there was no discrepancy in the condition and appearance and use of the used bike, it was exactly as I expected. The speed and ease of the sale and delivery process was great, and I liked the updates along the way until my bike was delivered. The delivery and set-up of the bike was super easy, pain free and easy to follow any needed instructions. The inclusion of a shock pump and specific torque hex keys was an absolute delight to receive, I was not expecting this and now can add these tools to my home or mobile repair kit (I coach a youth mtb XC team and am in constant need of such tools before and after practices and races, so very much appreciated). Thank you for the pleasant buying experience, will definitely tell others about my experience and encourage them to keep looking at the red barn page... :-)

It was fine. I had a problem with the product, but was able to return it to my local Trek store. They swapped out the defective product for a new one.

Great value and easy transaction. Thanks for the free shipping to a local store.

It was simple. No issues.

I was able to get a bike product that my local bike shop didn’t stock (although the option to have it shipped to my local Trek dealer was presented as my first choice).

Prompt delivery of product that was purchased

Easy ordering and returns. Quick shipping

Had a great experience glad they are close easy pick-up

Fast delivery. Great price. Item as described! I am satisfied with purchase

Timely delivery. Bike was throughly checked and set up to my height on site. I was taught how to disassembly seat and front wheel for ease of transport. Courteous, helpful staff. Fantastic overall experience.

Very happy with the service and the bike

fast shipping. updates on delivery, good pricing, good quality

The online order process was easy to use, the product had a great price( I shopped around). There was accurate shipping info and everything arrived safely, on time and was packaged well.

Local bike shop was helpful when product had a defect.

Easy to find what I needed.

High Gear Cyclery in Emporia, KS provides fantastic service for all things Trek. I completely trust their work and advice. I purchased a Boone there in 2017 and purchased a Checkpoint TODAY!

I enjoy my Domane+ electric bike. Rides well and is relatively light weight.

Qreat quality and great service.

I can always find what I need. When I purchase it, it gets to my door soon.

I’m on my 3d Domane, from AL to SL to SLR, each a clear improvement over the other. Customer service is really great and items purchased are almost always exactly as promised. I’m a Trek fan for sure.

Easy to reorder the exact matching parts and quick delivery.

It was super easy to order, the bike is amazing, and it came quickly.

It was easy to order, and fast shipping.