Customer Testimonials

Jack is always helpful and knowledgeable.

rides great, soft eco mode
local bike shop was SUPER helpful and put our bkes together quickly

Well it took me a year to decide on the bike I purchased.
It was super easy ordering online and picking it from a local bike shop, built, toned and fit for my height.
The bike shop representative made sure to remind me to come back in a month for a tune up and on top of that that I had free services for a year! Amazing 🤩

This is my second Trek bike, my other one is a mountain bike, it’s older but still rideable.
I’m very happy with my purchase.

Keep on peddling!

Trek only sells quality products. I appreciate knowing that I will not be scammed or end up with something I need to replace shortly!

I got a great quality bike for a good price with professional and knowledgeable support.

Well organized website, good selection, fair pricing fast shipping.

So far I have enjoyed riding my back at the local paved trail in my area. It has been a while since I rode a bike consistently and I am very comfortable with the Trek so far. The gear shifts and brakes are an added plus that my previous beach cruiser did not have.

Patricia

Responsive and easy to use.

Straight forward to understand the products.

Got a great price on the Wahoo trainer and super fast delivery. I was impressed. My Speed Concept looks good on it.

It was easy

The bike came fast and was so easy to put together. Rides beautifully and I love it!

I saw lots of nice things

quick shipping

love the "Sale and Clearance" section!

Nice hoodie i just purchased from Trek on sale. the fit and finish are perfect and what a great price. thank you Trek.

Promptness. The fenders were not an exact fit (wrong length stays for rear fender and mounting hole above the bottom was misaligned) but I was able to make them work. I chose not to call for assistance because it was workable.

I bought a pre-owned Project One that was immactulate. The new bike experience with pre-owned and buying in a Trek store were of similar quality. Love it!

Quality products delivered free of charge to my LBS. My Domane sl6 imitating a sl7 looks like NEW!

They have what I need for my bike, fast delivery.

There are good products at fair prices. The website has a lot of information and ordering is easy.

Smooth transaction

Ordering online was seamless. Pickup at Manayunk shop was very positive; both staff members attended to me in timely and friendly fashion, explaining very clearly warranties, etc., asking about peripherals (kickstands, etc.) without "pushing for a sale." Bike was a very good value.

Website is easy to navigate, item descriptions are detailed, images are clear. There were just enough emails to track the order’s progress.

I purchased a pre-owned road bike. It was shipped & delivered as advertised.

Easy to navigate and place order from. Free shipping to the store was a plus.

Online ordering was super easy. I got clear emails updating me on status and when I went in store to pick it up the customer service was A+. The two guys working at the Napa store could not have been nicer, more knowledgeable, or more helpful. They made sure that I got the right part and even helped install it on my bike. In a time where customer service is essentially nonexistent these days, it was such a breath of fresh air. I even went online to write a review on Google, which I never do, and was pleased although I guess not surprised to see what amazing reviews the store gets. Keep doing what you’re doing, you’re definitely doing it right!

Fast shipping, quality products.

The original bike that was sent had issues with the brakes and frame damage. Trek had to send a new bike as a replacement that took an additional week or so to arrive. Everything else seems fine with the bike.

Well built and well designed.