Customer Testimonials

Easy to navigate and generally problem free

My husband and I had purchased 3 Trek bikes prior to this latest purchase. When my husband decided to add a gravel bike to our collection, his first (and only) test ride was on Trek Checkpoint. Trek bikes are well made with good components that last and they're competitively priced. We also have Trek and Bontrager branded accessories, some dating back over 25 years.

It was easy and the folks at the store were very kind and helpful.

Ease of ordering and flawless delivery. Relatively easy assembly. Good value.

It was easy and fast. Shipping to my local dealer was very fast. I was able to pick it up the day after I ordered.

It was super seamless although the helmet didn’t fit I was able to easily return the helmet to a local trek store near me

The delivery, packaging, customer service and of course the bike itself

Easy platform to use Fast service

I like the quality of the bike and the ability to selectively make component upgrades.

Great website and great service !

I like the variety of accessories, quality brand names and ease of ordering and the option of having products delivered to my door.

The service I got was great and even though there was an issue with the heart monitor strap it was taken care of right away

Ordering the tires went smoothly and got a goid price

Very friendly and super helpful staff!!

Great selection and product quality.

Delivered on time. Good price. Great products.

How about an E bike from the cranberry store and so thoroughly happy with the purchase and the treatment I received from everybody in the store especially Tim Heck

It wasn't so much the .com experience, but how your folks handled a poorly handled order from the .com site, that turned things around.
My simple order was mishandled from the start, ending up with a mixup in orders despite the notification I received saying it had arrived.
So, kudos to Skip for immediately recognizing there was an issue and expediting a new shipment to me. Eric also was helpful. But Skip did what he needed to do and communicated all along.
This simple order went from a 1 to a 10 thanks to Skip!

I have never had a bad experience at Trek. It is my most favorite bike store. My husband and I drove 2 hours just to go to Trek vs local bike shops. The people, atmosphere, bikes, and products are outstanding.

Friendly customer service.

easy and website had plenty of options.

Good follow through. Mechanics have the desired level of skill to work on my rather expensive Domaine. Was a bit disappointed that the shop didn't have a rich inventory of parts -- simple stuff like value stems -- would be nice to have some choices instead of having to compromise.

The quality of the products, and the staff.

I appreciate the website search capability and ease of checkout. I also like that my items can be shipped to my local bike shop (Go Oberlin Bike Shop! OBS has Friendly, helpful and professional owner and staff!) for no charge!

Good experience. Seamless and easy. I like the free shipping to the store.

Item was shipped quickly and correctly. Sizing was correct.

They had what I needed at a decent price.

Love the ease of order online and pick up from the local store, will repeat many times!

The Red Barn experience buying a pre-owned refurbished ebike was awesome! I had the bike shipped to my local trek dealer and there was a problem with the front caliper. My bike shop was able to work with their Trek rep and the front caliper and the mineral oil soaked brake pads were replaced under warranty. I absolutely love my new (to me!) ebike. It is a Trek Rail 9.7 gen 2 2022 model. I needed an ebike as I am having some health issues that temporarily preclude me from riding my acoustic mountain bike. I am so pleased with Red Barn that I referred my close friend to the site as he is in a similar situation to me.

There was an issue with the product and they took care of it immediately.