Customer Testimonials

Was able to select my bike from a brochure that my company, Southwest Airlines, offers to retirees. Who knew that I loved bike riding? What a great bike for this 64 year old. And I love that the bikes come in sizes! Small, Medium and Large. Of course I chose small as I am 5'1" on a good day. Came quickly and easy assembly.

I ordered a saddle from Trek and had it sent to the bike shop, where it was cheerfully installed for free. Good job, Old Town Biked in Colorado Springs!

Honestly, it’s been a fantastic experience from the moment I started shopping for a new bike. I needed to replace my well-worn 2016 Fuel EX 5 XXL, which had seen better days. By chance, I discovered the Red Barn Refresh program and found a Fuel EX in my size at a huge discount—perfect for my budget.

I didn’t waste any time ordering, and in just a couple of days it arrived. The packaging alone was impressive, and it even came with quality tools and a shock pump, which I’ve kept for any future bike shipping needs.

The bike itself is incredible—a massive upgrade from my decade-old ride. Every ride has been an absolute blast. And, as if that wasn’t enough, Trek even sent me a $20 voucher to spend at my local Trek store. It’s not the amount, but the thoughtful gesture that really stands out.

I’m genuinely happy with both the bike and the whole buying experience so far.

Quick ship and great products.

Great products and great support.

Good prices, fast delivery

Yeah, well I'm just liking the new ergonomics of the Electra Townie, I have front and rear baskets, and I do 99.9% of all my shopping up in my community on my bike, all year round, sounds like a country song. Country song. Haha. Keep doing your thing. Looking for a better pedal right now. Strictly platform for cruising. I'll figure it out. But thanks for getting back to me. People in my Park bridge store, wheel and sprocket. They are tremendous

I’m happy with the quality and price.

Fast service

Quick service. No shipping charge when order
was sent to local bike shop

The buying process was fairly easy; some information was not available without additional web searches but overall was a good experience.

Smooth and easy

Shipping time and packaging was great. Product is as represented.

Easy process from search to checkout.

Easy to navigate website. Packaging well done and easy to follow instructions. Assembly was much faster and easier than I expected. I bought a Trek bike a million years ago when I went to college and I'm glad to see how excited my kiddo was for his first "real" mountain bike.

I ordered a part for my brother -- and when we received it and realized it wouldn't work -- we called the shop. The gentleman patiently reviewed our order and recommended what he really needed and then placed the order for him. I returned the other part by mail and received a credit. Easy peasy.

Fast shipping

Easy to navigate and find the best bike for me at the best price

They had what I needed in stock and shipped it fast.

Great price on a great helmet. And certainly expanded availability as compared to my local track store-and I love my local store.

part arrived on time

Shipped directly to me.

Flawless execution, including the delivery of the assembled bike through your dealer in Boston Landry

Trek has bikes for every category

I talked with an actual person who answered my question precisely and with no fuss. A truly superior experience.

Prices were really good. Shipping was free and it came in 3 days. I'll definitely shop there again. Plus I had to return an item and there was no issues at all.

My husband loves the bikes and accessories!

The bike was shipped to my door and required minimal assembly. I love the comfort and how smooth the bike rides.

Organized, efficient website. Quick checkout. Fast shipping with good communication/updates.

Cost, the brand, style, feel, quality, colors, longevity, value, etc…