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Customer Testimonials
Ease of purchasing
Love my new bike!
Quick shipping and good prices.
Very easy to order a product with an additional choice of free delivery
All good, super helpful customer service👍
Trek is an amazing company! Love everything they do!
Fast shipping great products and a continuation of the Trek name and reputation
I had no issues with the purchase, but I was unable to get the normal tune-ups with a new Trek at Freewheel on Grand Avenue because I bought it direct from you. It is really irritating. When I asked they about it they said I should have called them first.
Otherwise the bike is great and it could not have been easier to buy it online.
I was about to order the wrong kickstand for my bike. I got on the chat feature of their website and a staff member suggested a better option. So I was very thankful I was able to talk with someone first.
Bought from Red Barn Refresh. Great value, quick delivery, excellent (and fun) packaging. Will be a repeat customer.
When we called customer service they took care of the problem
Fast and friendly service
Every thing 👍🏼🦾🚵🏼♂️
I ordered an accessory. It was a leather strap that makes it easier to carry your bicycle. I opted to pick it up in store. I've had Trek bikes in the past. They're beautiful. Customer service was badass.
I have had great luck with Trek/Bontrager online ordering. Plus the lady who helped me 3 months or so with a helmet replacement online was phenomenal. Thank you.
My new helmet fits great and looks great. Thank you!
Great bike and service!
Fast delivery. Great product for a great price.
Great personable customer service
The team at the Trek store always take great care of me. The manager down to the mechanic always are helpful and friendly. The parts I ordered were as requested and in time.
Having a clear to understand customer service agent who was able to help with my issue was very helpful
High quality. Well built. Local service. Competitive price. The Throttle is great, same with the blinkers! I would have bought two if you had a large available. My wife got a medium and I had to buy a competitor brand as I didn’t want to wait until fall.
Great access to parts and support from real people.
I was able to find all the info I needed online.
The bike!
Rides nice
I am happy to be a part of the Trek "family". All of the people I have spoken with at Trek are cycling enthusiasts who treat me like a valued curtomer. They are very generous with their time and have provided me valuable information. They are friendly and represent the brand well.
Shipping was east to send it to my LBS.
Everything I got my bike but lol with no pedals funny how good bikes got no pedals
Easy. Great communication.
I bought a refurbished FX 4 Sport. It was shipped directly to my house and arrived on time as promised. The bike parts were well packaged and the bike was easy to assemble. The bike looks perfect and can barely tell it was used at all. My last Trek is 20 years old and is still going. Hoping this one will last the long as well. First ride on the bike was amazing. The bike just wants to go! I improved my average speed by over 2 mph.