Customer Testimonials

Great service

Customer service was great, solved my issue right away!

all good

I liked the whole step by step process! Brad & Jim at the Trek Arnold store in Arnold Mo were very knowledgeable in helping me build my madone SLR 7. My Dream Bike!!

The bike was expertly packaged and as described online. It even came sooner than expected! I’m very happy with the bike!

Starting with the bike, I’m a big guy, The Trek Bike I bought, several years ago, is strong and can take the punishment. Thanks to its unwavering support I’m down 50 Lbs at 59 years old. I needed new tires and tubes. The web sight was intuitive. Navigated quickly thru the choices and on to check out, Surprisingly good prices. Checkout was easy. I purchased while on the road working. The package was at the house for the weekend. Perfect 10.
Peace - Tony Bilbrey - Indiana

Easy to find, quick delivery, and exactly as described! Discount certainly helped as well.

Light weight and easy to switch gears and braking is a huge upgrade from my old Huffy.

Easy

Very knowledgeable and helpful. Appreciate the way they make feel you are always welcome. That is your Middleton location. Your online store was very helpful too.

Website could use some updating. I tried making my purchase multiple times before it would take. A few attempts showed inventory on hand but time of purchase I received that bike I added to cart was not available which grew frustrating. When purchase was finally made the time to receive my bike was inside of a week. When bike was delivered the box was in near perfect shape with the new bike being very well packed. Hats off to the packing and shipping team. So far I’m very happy with my purchase. Way to go Trek!!

fast. accurate. best service of any big name company.

Great ship to store new bike purchase experience. Highly recommend.

Consistency

Quality of parts and bikes. Great Midwest company.

It was great!! Super cool team

Easy to order. Then I had a follow up question so called and got a very helpful ans knowledgeable person. Also fast shipping.

Ease of use

Local bike shop support.

Ease of use.

It was great to have the bicycle delivered to and assembled by a professional shop. However, they did not receive my contact information so that they could contact me when it was completed. They didn’t know who’s bike it was until I called to ask them for an update.

you can break down a bike, every little piece and purchase what you need to make it shine again

Suzanne was very knowledgeable, and wasn't pushy. She wanted to make sure I was comfortable with my choice.

Nice price

Good product. Ease of use website.

Tracey DeGeyser was the main reason our experience was so good; she was very knowledgeable, helpful in getting everything se up, and good with follow through.

Good prices, easy transaction.

They are great !

Easy, quick, and well priced.

Personalized service. Tech listened to me, we discussed and he prescribed.