Customer Testimonials

Very easy site to use. I look occasionally for a bike or accessories to buy.

Great value!
Concern about the seat clamp. Trek has known about the issue and did not upgrade to the latest revision 4. The Domane I purchased had a rev.1 seat post clamp.
The seat post started creaking a few weeks after I started riding.
I purchased the rev. 4 parts and took it to a bike shop to install.
All is well.

Flexible return/satisfaction guarantee policy, friendliness of staff and product quality.

I liked the ability for free shipping to my local bike shop where I do my business (YNot Cycling and Fitness, Lexington, OH).

Fast resolution, quality product

Quality parts. Good prices. Fast delivery. Great customer service.

Lots of great deals and speedy shipping/delivery. Also, the option to pick up in store.

Easy to buy my Electra Bike accessories. Have bought from you in the past and will continue to buy from you in the future.

Parts were available. Site is easy to use. Shipping was fast.

The fact that I can track my ride and complete challenges to encourage me to ride more.

The items I needed arrived quickly.

Fast shipping good prices

It was very simple and the product is quality.

Your support team know their stuff and are very helpful. It’s such a refreshing change from the usual support where the poor employees are often forced to follow a script that wastes time rather than actually talk to the customer and help solve the issue based in their actual knowledge and experience. Thank you!

Product is better than expected.

The store employee was amazing. Very accommodating and helpful. This was my first time riding a bike in several years and Patty(store employee) guided me and how to get on and off the bike properly.

I originally had some difficulties with Trek's website when trying to order parts. I left an honest review about my experience and, to my amazement, their customer service rep got back to me right away. He paid personal attention to my concerns and made things right. This is the kind of customer service that will keep me riding Treks for another 30 years!

Easy. Fast shipping.

I got what I wanted quickly.

Everything from researching my bike to having it delivered was really easy. The Madone SL 5 Gen 8 is amazing and exactly what I wanted.

Great products and superior service.

Good service and advice from mechanics

Easy to browse and order bikes and accessories.

Came well packaged in a way that enables easy assembly by the end user - highly recommend

Super fast shipping. Easy checkout.

I have had my Domane rod bike for 10 years now. With all the miles and punishment I have put it through I thought it would be done by now. But it has been a solid bike with lots of life left. I am impressed with the quality and workmanship that went into this bike. Trek makes solid products that perform and last.

After ongoing problems with my bike, Trek’s offer to replace it and make things right was great.

They are very helpful and a really nice bunch of guys

Just a great experience all around. Super happy with Trek!

While Trek online itself is not bad; the recent gear bought online - makes it hard to understand the warranty it is under and there is not much services to assist. It seems only online services online and in store in store.