Customer Testimonials

Amazing staff at the Trek Forest Hills store!

Delivery was fast. Product descriptions accurate.

Easy to compare bikes and to order.

Good deals from time to time

Great!!!

Good pricing on quality gear.

Easy to use, items shipped to your local stores. and updates via email on progress of delivery.

I liked the ease of buying a bike and the price I was able to get a 2025 bike at. One con to the experience is not being able to finance the Red Barn buy, but that was my only complaint.

Very easy and secure to have items delivered to our local bike shop. Trek products have been the best I have found for the price, in my experience.

Super easy. Good price

The customer service team member was great. He correct the billing error for me. Very polite and understanding of the issue.

Design and warranty, reliability

Glad I found a replacement for my odometer. Great deal and fast shipping and works great.

Great customer service. Commicateing with staff that are envoled in the sport. Excellent adivice and follow up. I am 90 years old and love my new Bike. Just finished a ride in Betheny DE Metric Century. Received the Golden Award for the oldest rider. eeMy DOMANE was smooth as glass. Love it.

I love the shoes ! They are so easy to use and comfortable ( although I used them just twice).

Exceptional process from start to finish and the packaging was phenomenal would recommend to anyone looking to buy a bicycle. Great job Trek!!

The customer service agent was able to find the product that I needed as described.

Great service! High quality bikes

Superior products, excellent support, reasonable prices

Great customer service and well built bikes

Smooth transaction and order was quickly shipped. All went well.

I’ve had nothing but great experiences with Trek Bikes over the years. Right now I own a 2020 Marlin7, a Precaliber 24, a 2025 Dual Sport, and a 2025 Marlin 5 for my girlfriend—and every single one has been solid in its own way.

The Marlin 7 has been a super reliable bike for trails and everyday riding. It handles well, feels durable, and still looks amazing. The Dual Sport is perfect when I want something versatile for both pavement and light off-road—it’s comfortable and smooth, especially on longer rides. The Marlin 5 has been a great entry-level bike—simple, dependable, and perfect for getting someone into riding without overwhelming them. And the Precaliber 24 has been awesome as well, built tough and perfect for younger riders.

Across the board, Trek really nails quality, comfort, and value. The bikes feel well thought out, from frame design to components, and they hold up over time. Whether you’re just starting out or riding regularly, it’s easy to find something in their lineup that fits your needs.

Definitely recommend Trek to anyone looking for a reliable, well-built bike.

amazing bikes got it delivered to my local bike dealer and when I saw the bike in person, it was more beautiful than the website showed. The new bikes make it so easy to take off the wheels and it is such a light white bike. The website is amazing. I got a few accessories as well.

Nice home base for information, support and retail

I placed an online order and received the incorrect item. I reached out to the e-commerce team and the situation was swiftly rectified. I was shipped the correct item and told to take the current item and pay it forward. It was simply a bottle of chain lube, but a small gesture like this speaks volumes of the bicycle company as well as what I can do within my local community. Thanks y'all!

Prompted me to choose correct size helmet for a child. Provided screws to complete my bike repair at no charge. It’s nice to deal with a company with informed staff who are forthcoming with their help.

Good service. Good product.

I was so happy to talk to a knowledgeable clear English speaking person .

product works

Easy transaction. Professionally built bike.