Customer Testimonials

Very quick response and ship time! Quality products!

Good customer service

good pricing, free shipping and excellent follow-through on my order

Free in store pickup

Always great service

Fast service, great product.

Thanks, just Thanks!

Friendly and knowledgeable associate.

Great service

User friendly to say the least.

Easy returns/ very friendly service

Great customer service

Online experience was okay. No issues. However when I went to the store to pickup, the older gentleman was so kind and so friendly as well as helpful, I will 100% be bringing my business to this store. In the short interaction we had, a superb employee who deserves recognition. Any company would be blessed to have an employee with this level of passion and customer service. I hope he is rewarded by Trek.

Excellent item, exactly what I needed, fast shipping.

Easy to order online and get great service in our local store which set up bike and addressed issues before we came to pick up the bike.

Everything!!

I found the exact bike I wanted online and placed the order. Three days later it arrived. During that time I received prompt confirmations, tracking information, and even an exact delivery window within two hours.

The bike — a Trek Domane+ ALR6 AXS — was very easy to assemble. Essentially it required installing the handlebar and the front wheel. Every tool necessary for the assembly was included, even torque hex keys to ensure the bolts were tightened properly. I was impressed by that level of attention to detail.

It took me about an hour to unpack and assemble the bike, and within two hours I was test riding it and making minor fit adjustments.

So far, I love the bike. This is my first electric-assist bicycle and it’s my 81st birthday present to myself. I could not have had a better purchasing experience. I’m extremely pleased with the bike and with Trek’s professionalism and the ease with which the order was fulfilled.

Wayne Wagner

I liked how easy it was to find and order everything also how fast my products were shipped super fast shipping and good packaging.

Easy transaction, fast shipping

Order delivered very promptly

Good product availability, quick shipping, easy returns when necessary.

I like the Trek product.

Easy to order

I really liked how smooth and easy my experience with trekbikes.com was. The website was simple to navigate, and it made it easy to find the bikes and gear I was looking for. I was especially impressed with how fast the shipping was. Everything arrived quickly and was packaged well. The quality of the bike and the gear I purchased was excellent, which made the whole experience even better. Overall, it felt like a very reliable and professional buying experience, and I would definitely feel comfortable ordering from trekbikes.com again.

Easy to order, fast and handled a return quickly and with no questions asked after I ordered the wrong piece for my bike!

I ordered mineral oil to pick up in Palm Springs on my way to Borrego Springs for a week of riding.
It was shipped to the store, at no extra charge, they called me and told me it was there and I picked it up on arrival.
Great service and friendly staff in Palm Springs

Good product and fast shipping

Very nice. Bikes. .

Service is always good at the Wicker Park location in Chicago.

Website is easy to use to find specific parts, shipping is quick, and customer service is great