Customer Testimonials

I had to exchange my initial order for a different size and the return process was very easy.

It was easy and put together fairly well, I went through the whole bike only found a few loose bolts. I was surprised at how soon it showed up and has become my daily rider. Thank you

Fast reliable service with great attention to details

Easy ordering and fast, convenient shipping to my local store.

aero dynamics and iight weight

The process for online purchase of my new Marlin 7 Gen 3 was easy . Shipment was almost immediate and my bike was delivered promptly to my bike shop of choice. Bike was received in flawless condition. Would 100% do it again were I to purchase another Trek bike.

Well done

Skip with customer care was amazing. He listened to what I had so say and took very good care of me. Customer service like that doesn't happen very often.

Shipping process was easy, the local build and pickup by a dealer was great. So far everything is working as expected.

Quick fast delivery and very easy to navigate

Helmet I bought is pricey but worth it.

Easy to use

Great performance!

Fast shipping. Very easy return.

Love trek bikes. As a teenager I owned a marlin, and I loved that bike. It took me anywhere I wanted to go, whether it was a coffee shop, school, or a desert trail. Now I have a Farley, and I love my bike, because, shine or snow, it’ll take me anywhere I want to go.

Very simple and fast.

The personal service given by the sales and technical staff.

Sales
Free delivery to local shop
Fair customer service
Quality

Great products and customer service

I have a Trek Gravel Bike. This is the first time I've used the on line store for anything. I like the sweatshirt I bought.

Simple, seamless, delivered to my local TREK shop who assembled the item and provided instruction on how to both operate and maintain the item.

Good selection, good prices, fast shipping

Excellent products. Fast shipping.

3rd Fuel EX Gen 6 that I have purchased. First one was a size Lage and was purchased within the first month of the Gen 6 release. It was awful! Waited nearly 2-years and realized I just kinda had to ride one again due to having ridden virtually every other manufacturer's trail bike offering. Well, these last 2 bikes were and are absolutely amazing! The first of the two was a Medium/Large which was just was too small. The second was a size large that is now setup with a short stem. That size large is truly incredible! It has really supple suspension vs the original 2023 model that was virtually dead feeling at any shock pressure even with a Fox Float X factory rear shock. I'm riding a 2025 9.9 XTR model and couldn't recommend another bike in this specific category that is more versatile.

The smoothest bike experience ever

very accomadatijg and knowledable owner

everything great: bikes, accessories, ordering online, shipping. excellent comunication.

My purchase is a Christmas present so the box will not be opened for another five weeks. Fingers crossed that the frameset is in fact NOS as advertised and will be pristine.
Once purchased, the Trek communication regarding the handling/packaging and shipping was outstanding!! Almost daily updates on the status on my purchase. Five week can’t come soon enough!

I like the seamless process from online and then the excellent customer service the shops always provide.

Trek and Electra are both bike brands that me and my family trust for quality and value. The free shipping, when delivered to a shop, option is very thoughtful and convenient as we have a few bicycle shops close to us. We have had many Trek and Electra bicycles, components, and accessories in our family and I know we will continue to support the brands and the brick and mortar shops that carry them.