Customer Testimonials

Great service

Easy-to-use website. Prompt service - I received my order promptly (a few days in the mail, less than expected. ) AND, I know that if I need to return or exchange the product I can do so easily and hassle-free.

Able to find what I was looking for

Quality products and always welcoming staff. Trek for life

The items ordered on time and as were as described. Sales staff were patient in reviewing my current bike and my questions about upgrading components versus the features and benefits of current offerings.

Great customer service on the phone!

Everyone who helped me with my new bike, especially Theo, were all so kind and gave me so much information and guidance. The team working at the Rockville location really started me off on the right track in my bike journey. I was in very good hands and feel confident with my experience.

Local Shop was great to put together and pickup. So helpful.

The site is easy to use and has a lot of product.

After I was unable to finalize my purchase on my iPad I called trekbikes. The agent, Aaron, said their system wasn’t set up yet to purchase that way, so he walked me thru every step to get the bike I wanted. He made sure it would be sent to the bike shop I wanted it sent to. He reassured me that everything would be assembled and ready for me. I really appreciated his help.

Easy to find the items that are available as bargains.

My Trek bike is fantastic and the accessories I got and clothing I ordered are great.

Everything excellent, very fast service, so satisfied that I placed another order

The best Bike services, staff and entire team. I would highly recommend.

Absolutely impressed with this Trek product. The quality is outstanding, durable, and clearly built with attention to detail. It performs smoothly, feels comfortable to use, and exceeded my expectations. You can tell Trek focuses on both performance and reliability. I’ve been very happy with my purchase and would definitely recommend it to anyone looking for a dependable, high-quality product.

Very easy ordering process and quick turnaround on product delivery.

Excellent service on the phone. Answered questions clearly and sent me the form needed for a return and refund.

Great products!

Very easy to find the parts I needed and order. I used both the home delivery method and ship-to-store, and both worked great and were fast!

It’s a great easy to use website

Local delivery to quality bike shop.

Excelent service

It was easy to use and the price was great.

Ok

Easy ordering and quick shipping. Trek bikes rule!

Available products and ease of navigation on then website

I trust Trek products.

great customer service!

Bought my first Trek after having other competitors. Cannot be any happier! Shipping was fast!

The website was easy to use, and the delivery was prompt.