Customer Testimonials

I found exactly what I needed and was able to order it quickly

The Red Barn Refresh is a fantastic service! I've owned several Trek bikes and enjoyed every one. I had signed up for notifications as I was looking for a Verve+ at an affordable price. I was delighted to find a brand new bike that was discounted only because it was an older model. Ordering was seamless and the bike was easy to put together, though there were a couple of tools I needed that weren't included. No biggie. Took the bike for a test ride and I love it!

The buying experience with Trek Red Barn was a great experience. A call to customer service was answered quickly with a knowledgeable associate. The website was easy to navigate. Shipping was fast. The packaging was outstanding, the way reusable straps and blocks were used was a great idea. The assembling of the bike was a breeze with the easy to follow instructions and supplied tools. The unboxing and assembling was under an hour. Not to mention the great bike I got for a great price. The listing describing the condition of the bike was very accurate.

Dane was awesome to work with

Very easy and straight forward process.

The staff, and of course the products

I started my mountain bike adventure on Trek bikes from starter bikes, to the front suspension Marlin, and then finally the full suspension fuel. I love the company, the ease, and the way they back their product.

Bought my bike in Ontario Canada @ Pedal in Port Colburn from the nicest bike shop owner. I was dating a guy who lives near by (hence purchased in Canada opposed to USA) super happy with my Ebike & would highly recommend gettting one!! It is a blast

It was easy to order. And shipping to local store was easy

The employees at Trek were very knowledgeable and great to chat with

Very easy to order and return. Great customer service would highly recommend. Jeff

Nathan Arnold was super helpful in helping me find a bike for one of our team. I ordered one online knowing absolutely nothing about the bike, size measurements, and the different uses. He helped us find a great fit and stay in budget. 10 out of 10 experience!

I love my Marlin 5. Great bike that opened up a whole new world of opportunities for exploration compared to my road bike.

Thoroughly professional and friendly. Did not have any problems at all. Did have to return a component because the threading was wrong on it, they immediately sent the digital return label and made it very easy.

They are a Christmas gift for 2 grandsons so haven’t opened the boxes yet

Great quality. My Trek Domane AL4 has been better than expected. Dealers are very helpful and always willing to answer questions.

Clear information, communication and Broadway Bicycles in Tucson is the best.

Customer service resolved the issue with my order right away.

Easy to find what you’re looking for quick and easy check out

Well rated helmet at a good price. Shipping was included. Convenient. Looked like I might be supporting my local store even while buying online

Easy to order and they ship fast

I have ridden many makes of e-bikes but the performance and quality of my trek Ebike is the best of all

Apparel is top quality. Shipping quick and reliable.

Excellent Customer Service and warranties

Everyone is so helpful and nice at the shop. They try to do quick repairs when they can and it’s been nice to get my son’s bike back to him right away instead of waiting weeks for something simple.

Very easy process, great return policy -

Easy Peasy. . . gut I was "primed" from a visit to a nearby Trek store where I was "fitted" for a bike. I was worried when the packaged bike arrived. the box was beat to crap. BUT! Everything inside was incredibly well protected. Bike was easy to assemble and I've enjoyed it every day since its arrival. I need to visit the store to learn how to adjust the read hydraulic brake but otherwise everything is perfect! Couldn't be happier! TY Trek!

Good price, fast and free shipping to my local store.

I have owned Trek Bikes for over 20 years, they condition to stay current on the latest equipment and gear. The customer service is the best!

The reason I’m a huge fan of trek bikes is because of their warranty and the way they treat their customers I had a 2019 trek remedy that had a bad bearing race and trek without question lived up to their lifetime warranty and replace the entire frame, including the rear shock which I thought was amazing. I had a pretty bad crash and damaged my Bontrager helmet and they replaced the helmet no questions ask just a good company and great people.