Customer Testimonials

The attention to some details. I have a friend that bought 2023 Trek Fuel and I recently bought a 2025 Specialized Stumpjumper. Just talking about opening the package from Trek versus the Specialized theres a huge difference. I genuinely felt excited for my friend opening and seeing his Trek Fuel. The box says “Happy Bike Day”. Footsteps to do the happy dance. All the illustrations in it. I thought that was great and it brought me joy for him. Even how it came with Tools with the set tork for each component. I thought that was especialy great. My Specialized came with no tools. No happy dance. No illustrations on the inside of the box. No tools. It even required the brakes to have the air removed out of the system. Bi disappointment.
Both bikes share the shimano Deore drive train and yet the Trek felt so much better on the trail.
My son also has a Marlin 5 and the quality of that bike compared to his schwinn that he had it light years apart. I have nothing but good things to say about Trek.

Quality products.
Great service.

Positive

I like the variety of parts, new and old . My bike is a 2015 Fuel EX 7 29er. I have 30,000 miles on it. Up grades are much cheaper than a new bike. I love the Rail E-bike but it’s all about the price. I try to stay with genuine trek parts. For a bike that’s 11 years old , you still offer the parts I need . To me that says a lot. Thank you for your dedication to people like me. I know the industry is taking a hit but I’m still with ya. Listen to the people and adjust accordingly. We deserve the best and to me that is Trek.

I was in a terrible accident when kids on a lime e bike lost control and rammed into me. I had to go to the ER and it was absolutely horrifying. I took the bike to a mechanic months later after healing and he said I am lucky I had a trek bike. My bike would have been totaled. I am grateful for Trek and grateful it was easy to order the parts I needed from the website.

Was super easy find what I wanted, and I appreciated the free shipping to my local bike shop.

Easy ordering process and timely delivery

Great quality, great prices, and great customer service + satisfaction!

Staff is great. I have bought 3 bikes from them and love them all.

Impressed with the description of the order as well as the speed of processing.

Great quality and selection.

Easy process. Excellent return policy

Quick and friendly

Very good experience and knowledgeable of there producrs,,locations throughout the states..Last of the quality bike shops left..

Chris, Eric, & Brian helped me get the right parts as soon as humanly possible. Their customer service just exponentially grew my lover for the Trek line.

The staff is very friendly and helpful. It's always a pleasant experience.

Great product and fast shipping

Everything!!

Quick and easy. Liked free shipping to my local store.

Everyone was super friendly and answered all my questions. It made it easy to buy a bike through the website. Customer support was great. Thanks!

Products are great

I've had my Trek mountain bike forever. With some regular maintenance it has stayed working and looking great. I highly recommend Trek bikes.

Convenience, timeliness, great product at a great price.

Precise retro part replacement priced right

Super easy, quick delivery, this bike is fantastic!

We had a pro racer help us. If he hadn’t had us test drive the bike, we wouldn’t have walked away with one that day. We had already been to another store that day and just shopping around. He hooked us up on all the gear we needed and was extremely helpful. I can’t remember his name but he worked weekends and raced for Trek. He was great.

Smooth website, good products

It was easy to order online and ship it directly to the store. It was little hard to navigate the products on sale and filter them.

Easy and quick shipping. Great products and amazing bikes

I have been pleasantly surprised to find some really good deals on some components on trekbikes.com. And since the closest bike store to me is a Trek company store, it makes good sense to have the pieces shipped there. I have already recommended the site to friends.