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Customer Testimonials
Very fast. Love your service
Order arrived quickly.
Chris and Tyler showed me a great bike, Domane + ALR, and told me everything about it and more. They offered a couple of other suggestions but we decided together this was probably the best all around fit for me. They coached me through a couple of parking lot rides and I decided to pick this bike. It's great. Chris and Tyler were a huge part of why I purchased my bike from TREK and why I love my bike so much!
It’s the 3rd Trek bike that I’ve purchased. My experience with the company has been nothing but amazing. The most recent bike is a Domane SL 5 and it was a gift for my husband. He loves it so much! Upon taking the bike home from the bike shop, the rear tire wouldn’t stay inflated. I let the shop know and they took care of it and we had my husbands bike back within two days.
All sales associates were very polite and informative!
Easy to find accessories and shipped right away. Great service.
It's a great experience overall.
trek has been a reliable bike. Owned trek bikes for 30+ years.
Knowledge-KnowledGE-KNOWLEDGE!!
Trek bike employees I've worked with really-REALLY KNOW THEIR STUFF ABOUT BIKE ISSUES!!!
1. great prices
2. free shipping when i met the minimum
3. if i have issues i can go into my trek store and they help with the order as well.
4. easy returns.
5. great selection.
Always excellent service.
Free shipping and great prices.
I did try to order another multi-tool but it was saying that I already had too many in my cart and wouldn’t let me purchase more. Not sure if that was a glitch or not.
Good quality products
Partnership with Jax, fast and free shipping, lower carbon footprint since it’s not coming to my house but close enough
affordable and quick
I bought water bottles and cage on closeout, Great deal!
The convenience of finding the parts I needed and the ordering/shipping/delivery process. Both parts were on clearance so a very nice price. It was odd though that when I put the items in my cart and proceeded with checking out, the system asked if I'd like to have them shipped to my local store for free or directly from Trek. When I selected local store the system recalculated the prices for each and applied the retail price instead of the website's clearance price. So instead of $60 the total was over $100. Obviously, I shipped directly from Trek...for free.
Easy to navigate website and the option to have delivered to my local shop avoiding shipping cost.
I received the item I order A LOT FASTER than I was expecting. The estimated delivery date on website was very long to today's standards (weeks) but to my delight, item shipped/arrived MUCH sooner. I got what I wanted w/o driving/hassle. The usual benefit of online shopping. Prices were not discounted. Oh well :)
Trek bikes are fun and built to last! Either on the road or on the mountain trail we love our Trek bikes and service when needed.
Easy ordering process.
Easy returning processes available.
Great value for $ spent, especially if ordering special items.
Great price and fast shipping!
Great sale prices. Fast shipping.
Fast shipping to store. The staff at fort collins store was very professional and friendly helped with all the questions we had.
easy
Good staff in store.
The quality products we purchased.
Very friendly and professional
I have always owned Trek bike products, well made dependable I own 5 trek bikes and lots of Trek gear.
I’m a customer for life.

Solid and dependable equipment, name recognition.