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Customer Testimonials
Trek had the bike I wanted in the size and price
Great!
Easy to order, good communication on order status, outstanding packaging ( including return label is a nice touch ).
Hybrid bike was shipped in a couple days. Loved the free shipping with FREESHIP or SHIPFREE code. Had bicycle shipped to local bike shop Maui North Ski, Bike & Board Co. bike was delivered am on a Monday, tech called me pm Monday to pickup. Wonderful service all around.
Randy L,
Everything
I just discovered your used/discount website and there are so many bikes for sale at great prices. Shipping to my local Trek dealer is fast and communication is great.
Easy.
In stock and fast shipping
A few good things:
It is very simple, the website is easy to navigate
I am purchasing directly from Trek......the manufacturer.......can't beat that
My parts arrived on time in good condition
Only negative:
I work for a manufacturer, we are very careful not to sell directly to the end user, it doesn't sit well with all of the distributors when the manufacturer becomes their competitor. Not sure how Trek navigates those waters. I personally don't rely on my local bike shop for very much, but it is a shame to see store front businesses slowly disappearing.
The service was really awesome. The man who helped me was a UC Davis Alumni and such a nice person. If only service was like this every where. What a nice experience.
Great customer service!!!
Easy and fair price
The folks at the store here in Bellingham are really helpful and friendly and welcoming.
Great customer service...great bikes!
Easy dealing with real person representatives not robots.
I received the parts I was after. Although the part has not changed, I do believe the engineers would do the people a favor by offering longer strap lengths for the Ion 100 and red flasher as handlebars and seat posts often have larger than normal circumferences. I am sure the company has heard of aero-everything, these days. Thanks.
-Martin
The promptness snd availability. Super fast processing and shipping.
Ms Lo was informative and helpful. My experience in the online order was a great experience (direct to consumer) .
My new bike arrived almost immediately due to the upcoming holiday. (Next day!). The instructions were clear and I was able to assemble my bike with no problem.
Good dealer and test ride. Quality assembly. Good design and variety.
Some components including Bontrager tires and sintered brake pads are poor quality and actually unsafe. Component parts are sometimes downgraded from advertised without informing buyer. Can't buy new frame.
Great company and awesome salespeople
Everything! The selection of bikes is outstanding and the online help is first class.
I have been riding for over 50 years, I have been a Trek guy for about 30 years, I enjoy all of my rides....
Fast
So far everything is straight forward and open. Easy to use and simple.
Ordering was easy and shipped quickly
Very responsive to my original complaint. Thanks Trek.
It is very easy to find what I am searching for on the site
The staff immediately identified a faulty brake system upon assembling my new bike. A new set of brakes was ordered. Very helpful and professional.
Very good experience
Very happy with my TREK bike (e-bike). I ride 4 days per week 25 miles per day on the bike trail. Only use assist mode if necessary which is very rarely. I’ve owned and rode my bike for two years. I have maintenance performed yearly at my TREK dealer. My dealer is also available to answer any questions I have about the bike this is something I value. My dealer is exceptional. I’ve never had any issues with my bike. Smooth ride easy to change gears etc. As someone who has worked in Quality Assurance their entire career of 34 years I did my research before buying. This is what led me to purchase TREK. The TREK website offers gear/accessories for your bike and also apparel, the website is easy to maneuver and the product arrives as promised. I’ve never had an issue with a shipment being sent to myself or to my dealer for pick up which is free of charge. I highly recommend.