Customer Testimonials

Trek Massapequa has amazing sales reps. Intelligent and caring.

Nice site - i enjoyed shopping on it.

Great product Great service!

Fun to ride

Ease of use, selection of items and prices.

Good service, great bikes!

The selection of new old stock bikes is plentiful, leaving me several desirable choices before finding my 2023 fuel EXE 9.8, bought 1/26 and still came with a new warranty for half the price. Unbeatable. Assembly was a breeze after the bike arrived promptly. Only wish I had found the site sooner!

Quality of build and support from dealers.

Great products, thanks!

Good deal on a great bike. Lots of information on your products like specifications and service. Lots of eye candy on bikes and parts with the backing of a local trek authorized dealer (Scheels)

Order to store was very convenient - the online tracking was accurate and it was easy to get my package from my store once I received the notification on email.

Easy to shop on-line and the pedals I purchased were shipped to a nearby Trek store at no charge and arrived in just a couple of days. Pickup was easy and the shop installed the pedals for me right away at no charge.

Order from Trek was quick and easy and I found exactly what I wanted.

I got a really cool bike helmet shipped to my door at a great price! What's not to love about that?

Very professional, very welcoming.

Store staff helpful and knowledgeable. Great products, good product selection.

We visited the trek store in Sacramento mid town just before closing to ask a few questions. We apologized for coming in right before closing but the gentleman addressed our questions and suggested that my daughter test drive a bike. We felt bad it was near closing time, but he insisted and didn’t rush the process and told us about the trade in program for kids bikes. And even though we didn’t purchase a bike that night he was very kind and didn’t seem annoyed that we came in towards closing. Ultimately we bought a preowned bike on the Trek website, but that man’s customer service was outstanding. We even called the store when my husband couldn’t put the left pedal on after receiving the bike in the mail and they advised him it was a reverse thread

It was easy to get the bike tire that I needed. It was shipped to the store and easy to pick up.

Prompt delivery of items ordered in good shape.

Prompt service. Knowledgeable and friendly associates.

Quality rim for a good price. Easy to find and purchase.

Kept me informed

We purchased a 24 inch Trek for my son’s birthday. These are high quality bikes and the price is right! It shipped directly to my local bike shop and they assembled it for us. Such an easy process!!

Customer service it wasn’t hard to get to a human that was knowledgeable of the product

Easy to navigate, and I like store pick up.

My experience with ordering from trekbikes.com went really well. The Aeolus saddle was delivered quickly on schedule. I usually purchase items from the local bike shop but this was an item that they didn’t stock

Ability to obtain parts that aren't available with other retailers. Ease of purchase and return process.

I absolutely love the fact that I was able to get an extremely good deal on a new, 3 model year old bike, and Trek that is willing to ship it to my home. Not everybody needs a LBS, and I fall into that category. I can tune a derailleur, true a wheel, and bleed hydraulic brakes, so the ship to home program was perfect for me. $70 for shipping is very fair, and the entire process was a breeze.

Great quality products at good prices.

Easy process. Great prices.