Customer Testimonials

Helpful staff

Easy to find and order the replacement part I needed.

Good

ABCDEFG

Fast shipping, easy returns, quality parts

It pretty much was seamless and I picked up the items at a store.

Good bikes. Nice people

This is my first Trek bicycle and my experience with ordering it online shipped directly to me could not have been any better! I was nervous about the partial assembly, but the included instructions and light tools made everything super simple

I’ve put 80 miles on my new Trek FX Sport SL 4 thus far and couldn’t be happier with it; the smiles per mile are very high when riding it. It is exactly as described, so props to Trek for truth and accuracy with its descriptions.

I look forward to riding it fo at least the next couple of years before possibly moving to one of Trek’s endurance bikes.

Easy, quick, and reliable products

Everything

Very quick response and shipping! Thanks

in store pick up from internet purchase was easy and convenient

Easy, plus ship to store for free. But please consider free shipping to home, it should cost the same.

Trek all day, with a Trek.

I’m happy with my purchase price. Somewhat disappointed that both bikes were damaged due to inappropriate packaging. They had damage which has delayed my delivery date.

We tested our selected e-bikes and liked the bikes. We were able to take advantage of your sales price by ordering on line and having bike delivered to a trek cycle shop a half mile from our home. The cycle shop built bikes and we were able to pick up ready to ride. Cycle shop demonstrated the bikes and answered all of our questions,

Great experience! My bike I was ordered home delivery was unexpected damaged during delivery, Trek support react immediately and solve everything real quick, personal thanks to Brian, as my bike was at closeout 2025 model and there was no replacement, Brian suggest replace with 2026 with no charge for me. I was so glad and now I have a perfect bike and Bday gift for my wife! Thank you Trek! Highly recommend!

I love trek - very easy to use website and reliable

Great online experience transitioned to an equally great pick up.

Easy to navigate

After struggling with a cheaper amazon bike my 4 year old took to the Precaliber 16 like a duck to water. Night and day difference!

Easy to ship to store

I was thrilled with my used Trek Domane. It was packaged beautifully, and looked brand new. You can tell they take pride in getting these gently used bikes ready for the next owner.

Website looks kind of shady, different from other ecommerce sites. Nevertheless, the experience was efficient and satisfying.
Products came quickly, as described, and ready to hit the road.

Site was easy to use.

FAIRLY EASY TO FIND PRODUCT

My bicycle was shipped quickly and trek kept good communication along the way! I had questions about the features of two specific models and was given direct and helpful info from the online support folks as well!

Had it delivered to my trec dealer who assembled and then will sell my old ride

Great products and service.

The sleek style a nice look, a comfortable ride. Besides the only thing I own are Trek Bikes, been riding them for the last 20 years.