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Customer Testimonials
GOOD PRODUCT & AFTER SALES SUPPORT!
Sales and service
Everything was seamless. Honestly a 10 out of 10 experience.
First I got a great deal on a used, but '26, model, bike with a reason of light scratches (which I've yet to find btw). Then the shipping was phenomenal, I had the bike assembled and ridden within 20 hrs of placing the order. Packaging was really good, and there was about $50 worth of tools included to finish assembling the bike. The only issue I had was in the description of the bike it mentioned a bottle cage was included and I did not receive that which actually gave me an opportunity to sample your customer service right away. The customer service agent who helped me was great, sent me out a nice water bottle cage and even snuck a bottle in there for a nice surprise when I opened the box.
Overall I simply could not be more satisfied with the decision to purchase a Trek bicycle, the first new bike I've purchased since I rode my new Schwinn out of the showroom in '95. Thank you
The services at the Redmond Trek store made the difference.
Easy shopping. Got the exact part I needed. Shipped to a local store.
Trek bikes are well designed, and we have nearby dealer support.
I appreciate you shipping my new bike rack to the Trek Store in Oklahoma City. They put my rack together & were kind enough to show me how to install it & use it. Thank you so much!!!!
they had lots of saddles to choose from. I found one I thought I would like and I did like it. It came quickly. it was easy to put on.
Received exactly what I ordered from the picture!!
Good and dependable products/bikes. Made in America!
Parts ordered & delivered promptly
Easy to navigate
Excellent communication on orders
Great product and price. Always great selection and quality. Completely seamless pickup. Thanks to Scott’s Bicycle Centre!
Customer service, quality bikes and parts at a reasonable price
Selection, convenience and easy returns.
Sale prices are nice as well.
Order arrived quickly, no issued. LOVE my shorts.
Fast shipping, good price, able to pick up at local bike shop without paying for shipping
Great bikes and accessories. Fan for more than 15 years. Online store is perfect (especially when they have a sale). In-person company-owned stores are the best buying experience.
Knowledge and common parts across dealers regardless of location.
There is a Trek store within easy driving distance. The staff were helpful and knowledgeable. The price of my replacement wheel was reasonable, and the delivery prompt.
Fast and efficient
It was easy and helmet delivered on time.
I have had my Trek since 2016 and it has preformed beautifuly. With standard matinence, chain, cassette and adjustments to the derailers, it has been a blessing. I have put more than 9000 miles on it with no major problems. Love my Trek.
Great bike
Tina has been incredibly responsive and helpful.
great bikes, best service!
I was able to get the bike I wanted in a timely manner
The return policy was great. No issues and my refund was sent to my bank within a couple of days.