Customer Testimonials

Easy to do business with and the product purchased was good.

Great experience at Astro, friendly staff and nice shop!

Transparency! I asked question, and they answered them honestly. Comparing brands to theirs and explaining the differences honestly was what I liked the most about the conversation with associates at Trek. I let them know how much I wanted to spend and what I was looking for in a bike. I went into the store thinking I knew what I wanted and left with even better options after a conversation. The associate who helped me, Gil, never tried to upsell me. He simply helped me determine what I needed in a bike. It was incredibly helpful.

I was stuck between a road bike and a gravel bike. Gil steered me toward the Domane AL5 and explained its versatility and its ability to be an endurance bike with great light gravel capabilities. This helped me confidently choose what has been a phenomenal, super-versatile bicycle capable of more rugged rides with more aggressive tires…while still having the option of easily switching to road tires for paved paths as well.

I am happy with the help I received and equally pleased with the purchase of a phenomenal bicycle.

Online purchase was easy. Union Cycle in Attleboro MA customer service was outstanding. I will definitely return to that store for parts and service.

Easy ordering. Friendly, professional , knowledgeable staff.

Elizabeth Martin was a first class sales person. She was professional, super informative, friendly and very knowledgeable. She was amazing.

Accurate description, met my needs, reasonable price, good customer service

They are built solid and can stand up to hundreds of miles with only minor adjustments

Fast, light and good looking bikes! How could one ask for more?

So easy!

I just did about 20 minutes ago. If Alonso Vargas buys a bike, I get a referral commission!

Customer service representative was very helpful when I called. Thank you.

Customer service are excellent. They are easy to work and talk with. I’m confident with all my Trek products because its being taking good care of even after the purchase!

Quality of craftsmanship

Great service excellent bikes 👍👍👍👍

In can usually check for parts on line and then at the closest store. They usually ship quickly when ought online

I like the variety and the quality of the builds.

The Roscoe 7 is sick. Took some dialing in but it’s a beast.

The help I received from customer service when there was an issue with my order was perfect and I would feel extremely confident when/if ordering something in the future.

I liked the whole process…asking questions, ordering bike with accessories, and getting a great valued product of choice.

Quality products

When I had to return something, the person was extremely helpful..

Fast shipping, great quality products

Great product. Great service.

Good communication about my order. Excellent quality produce.

Ease of finding what I wanted, simple ordering, prompt shipment.

Excellent customer service and very knowledgeable staff.

Pretty easy to find what I was looking for

Great experience at Trek of Auburn. They stayed late to assist me in my purchase. I got a great deal on an Emonda and I’m very pleased with the purchase.

Great